Home 2017-12-15T09:31:11+00:00

Inspiring The Human Connection Between Employee & Customer

The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.

In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.

Jaquie teaches the frontline to care consistently about their customers by cultivating a service mindset supported with practical tools.

Read More

Inspiring The Human Connection Between Employee & Customer

The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.

In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.

Jaquie teaches the frontline to care consistently about their customers by cultivating a service mindset supported with practical tools.

Read More

What Jaquie Does

Inspirational Conference Speaker

Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.

Some of the recent clients where Jaquie has delivered speaking:

Choose from one of Jaquie’s signature keynotes, or ask for customisation:

Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
View The Brochure

What Jaquie Does

Inspirational Conference Speaker

Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.

Some of the recent clients where Jaquie has delivered speaking:

Choose from one of Jaquie’s signature keynotes, or ask for customisation:

Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
View The Brochure

Training & Facilitation

Featured Programs

Business Coaching & Mentoring

Now taking new clients for 2018 – Enquire Here

View The Brochure

Author

See Resources

Training & Facilitation

For businesses in need of strategy and action plans for gender diversity and community impact using Human Centred Design principles.

Featured Programs

Business Coaching & Mentoring

Transforming cultures that are open – hearted, meaningful and inclusive.

Now taking new clients for 2018 – Enquire Here

View The Brochure

Author

A Thought Leader, author of Gossip Mongers and strategist for people, community and customer.

See Resources

Featured Programs

Featured Programs

Customer Inspiration Leaders

Two Day In-house Program

View Program

Social Intelligence For Service Sector Leaders

Two Day Public Program

Taking Expressions of Interest For 2018 – Enquire Here
View Program

Customer Inspiration Leaders

Two Day In-House Program

This program will combine teachings of how to motivate and energise staff with theory and practical tools on how to develop a socially intelligent workforce to inspire customers and drive the performance of the business.

View Program

Social Intelligence For Service Sector Leaders

Two Day Public Program

Taking Expressions of Interest For 2018 – Enquire Here

Specifically designed for leaders in the service sector that are managing service teams, who have a direct impact to the customer experience.

View Program

Who Jaquie Works With

See What They Say

Who Jaquie Works With

See What They Say

Sign up for the latest news, events, articles & more

Latest Blog Post

Make the Wall Green

I have been hanging out with some cool organisations in Australia that are doing some very simple yet effective ways of creating a customer – centric culture. An area that I think is grossly underrated [...]

View Blog Archive

Latest Blog Posts

Make the Wall Green

I have been hanging out with some cool organisations in Australia that are doing some very simple yet effective ways of creating a customer – centric culture. An area that I think is grossly underrated [...]

We Make Customer Service In Business Far Too Complicated

Do you know what heterogeneous means? As an author I am always stumbling across new words and my constant curiosity requires me to understand a new word when I come across it. According to Merriam [...]

Does Your Company Believe In It’s Own BS?

Recently a new client of mine said “Jaquie, we believe in our own BS.” It took courage for him to say that, but it was the first step to getting clear on what was real [...]

View Blog Archive

Ready To Talk?

Get In Touch