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Inspiring The Human Connection Between Employee & Customer

The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.

In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.

Inspiring the human connection between employee & customer is a daily practice. Jaquie helps people inspire their staff to inspire their customers.

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Inspiring The Human Connection Between Employee & Customer

The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.

In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.

Inspiring the human connection between employee & customer is a daily practice. Jaquie helps people inspire their staff to inspire their customers.

Read More

What Jaquie Does

Inspirational Conference Speaker

Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.

Some of the recent clients where Jaquie has delivered speaking:

Choose from one of Jaquie’s signature keynotes, or ask for customisation:

Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
View The Brochure

What Jaquie Does

Inspirational Conference Speaker

Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.

Some of the recent clients where Jaquie has delivered speaking:

Choose from one of Jaquie’s signature keynotes, or ask for customisation:

Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
View The Brochure

Training & Facilitation

Featured Programs

Business Coaching & Mentoring

Now taking new clients for 2018 – Enquire Here

View The Brochure

Author

See Resources

Training & Facilitation

For businesses in need of strategy and action plans for gender diversity and community impact using Human Centred Design principles.

Featured Programs

Business Coaching & Mentoring

Transforming cultures that are open – hearted, meaningful and inclusive.

Now taking new clients for 2018 – Enquire Here

View The Brochure

Author

A Thought Leader, author of Gossip Mongers and strategist for people, community and customer.

See Resources

Featured Programs

Featured Programs

Customer Inspiration Leaders

Two Day In-house Program

View Program

Social Intelligence For Service Sector Leaders

Two Day Public Program

Taking Expressions of Interest For 2018 – Enquire Here
View Program

Customer Inspiration Leaders

Two Day In-House Program

This program will combine teachings of how to motivate and energise staff with theory and practical tools on how to develop a socially intelligent workforce to inspire customers and drive the performance of the business.

View Program

Social Intelligence For Service Sector Leaders

Two Day Public Program

Taking Expressions of Interest For 2018 – Enquire Here

Specifically designed for leaders in the service sector that are managing service teams, who have a direct impact to the customer experience.

View Program

Who Jaquie Works With

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Who Jaquie Works With

The food and beverage strategy Jaquie completed in consultation with our team is one of the best operational documents, and therefore implementation tools, we have seen in our venue.

Leighton Wood, Chief Operating Officer - Melbourne Convention & Exhibition Centre

All through the process I felt well informed and knowledgeable on what was being delivered to my team. Right from the first phone call I felt engaged, Jaquie delivered a high energy interactive training day, just what my team needed.I now have customer centric hospitality sales team and for this reason I would highly recommend Jaquie.

Damon Wilson, Key Account Manager - Compass Group, Zoos Victoria

I could tell instantly that Jaquie knew, understood and lived by her ‘product’,and wasn’t an ‘off the shelf trainer’. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, Airports and Shopping Centres.

Chloe Lockhart, Retailer Coordination Manager
 - Terminal Retail and Commercial - Brisbane Airport
View All Clients

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