Home 2018-02-15T14:05:43+00:00

Inspiring The Human Connection Between Employee & Customer

The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.

In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.

Jaquie teaches the frontline to care consistently about their customers by cultivating a service mindset supported with practical tools.

Read More

Inspiring The Human Connection Between Employee & Customer

The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.

In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.

Jaquie teaches the frontline to care consistently about their customers by cultivating a service mindset supported with practical tools.

Read More

What Jaquie Does

Inspirational Conference Speaker

Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.

Some of the recent clients where Jaquie has delivered speaking:

Choose from one of Jaquie’s signature keynotes, or ask for customisation:

Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
View The Brochure

What Jaquie Does

Inspirational Conference Speaker

Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.

Some of the recent clients where Jaquie has delivered speaking:

Choose from one of Jaquie’s signature keynotes, or ask for customisation:

Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
View The Brochure

Training & Facilitation

Featured Programs

Business Coaching & Mentoring

Now taking new clients for 2018 – Enquire Here

View The Brochure

Author

See Resources

Training & Facilitation

For businesses in need of strategy and action plans for gender diversity and community impact using Human Centred Design principles.

Featured Programs

Business Coaching & Mentoring

Transforming cultures that are open – hearted, meaningful and inclusive.

Now taking new clients for 2018 – Enquire Here

View The Brochure

Author

A Thought Leader, author of Gossip Mongers and strategist for people, community and customer.

See Resources

Featured Programs

Featured Programs

In-House Program

Consistency of service is rewarded by strong customer loyalty and is the most difficult aspect of service to achieve.

View Program

One Day Program

A critical skill for leaders who wish to create devoted employees and lifetime customers.

View Program

In-House Program

Consistency of service is rewarded by strong customer loyalty and is the most difficult aspect of service to achieve.

View Program

One Day Program

A critical skill for leaders who wish to create devoted employees and lifetime customers.

View Program

Who Jaquie Works With

See What They Say

Who Jaquie Works With

See What They Say

Sign up for the latest news, events, articles & more

Latest Blog Post

Replace the Word Customer with Human

I’m naturally positive and an upbeat kind of person. I have been looking for good service interactions since the beginning of the year and am encouraging those of you who take the time to read [...]

View Blog Archive

Latest Blog Posts

Replace the Word Customer with Human

I’m naturally positive and an upbeat kind of person. I have been looking for good service interactions since the beginning of the year and am encouraging those of you who take the time to read [...]

Cutting Limes with Kindness

Recently I have been paying attention to how much multi-tasking I am doing in a day. Most of us would pride ourselves with being able to multi-task; me included. What I am becoming acutely aware [...]

Leading a Service Mindset with Questions

Let’s great straight into this. The more I learn, the more I realise I have so much to learn. I don’t have all the answers and you don’t have all the answers but how wonderful [...]

View Blog Archive

Ready To Talk?

Get In Touch