About Niki Flood

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So far Niki Flood has created 43 blog entries.

Looking For Good in 2018

2018-01-08T21:34:33+00:00 January 9, 2018|

Hello and Happy New Year for 2018. The words; Happy New year sometimes get bantered around loosely at this time of year, and yet the act of wishing people to be happy, feeling happy and surrounding ourselves with happiness is one of our greatest human desires. So, let’s keep this happy vibration going! Unless you [...]

A word of Gratitude and Warm Wishes and a Sneak Preview into 2018

2017-12-19T11:23:31+00:00 December 19, 2017|

Thank you for reading and contributing to the stories and theories around customer service this past year. As we close out 2017 and look forward to 2018 my wish for you, is that your relationships with your customers continue to thrive. In service to you, I will be stepping it up next year and bringing you [...]

Make the Wall Green

2017-12-11T13:48:43+00:00 December 12, 2017|

I have been hanging out with some cool organisations in Australia that are doing some very simple yet effective ways of creating a customer – centric culture. An area that I think is grossly underrated in service organisations is celebrating the good news stories that come from customers and employees themselves. One of my clients [...]

We Make Customer Service In Business Far Too Complicated

2017-12-04T23:15:54+00:00 December 5, 2017|

Do you know what heterogeneous means? As an author I am always stumbling across new words and my constant curiosity requires me to understand a new word when I come across it. According to Merriam Webster heterogeneous means; consisting of dissimilar or diverse ingredients or constituent. What a perfect word to describe human nature. We [...]

Don’t Ask If You Don’t Mean It

2017-11-13T22:18:25+00:00 November 14, 2017|

There is no place for rhetorical questions in customer service Last week I travelled through a domestic airport, nursing a nasty head cold. The typical customer journey at an airport includes going through the security checkpoints, which involves interacting with multiple staff before eventually getting to your seat on the aircraft. Like most of us [...]

Lip Service or In-Service

2017-11-08T12:06:18+00:00 November 9, 2017|

I sat starry-eyed and on the edge of my seat in the front row to hear from the CEO of an organisation. I wanted to be inspired, motivated and made to feel like I was part of a great culture. Unfortunately, as he began to address the team, I immediately sensed a lack of sincerity. [...]

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