About Niki Flood

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So far Niki Flood has created 43 blog entries.

Values Impact Customer Service

2017-10-05T22:17:35+00:00 October 17, 2017|

We all know someone that is a rule breaker. They love to challenge, push the boundaries, explore deeper waters and if determined enough show the quicker or better way to get something done.  These days organisations are encouraging entrepreneur spirits, creativity and innovation, and values can act as a barometer that keeps everyone in check, [...]

The Cost of Inconsistent Service

2017-09-25T21:43:21+00:00 September 26, 2017|

We are ruthless as customers. One inconsistent product, One poor experience during a purchasing process, One meaningless and absent interaction with a sales assistant and that’s it. We are on the look out for somewhere new. According to this McKinsey & Company article a single negative experience has four to five times greater relative impact [...]

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