About Niki Flood

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So far Niki Flood has created 31 blog entries.

Addicted To Telling

2017-09-26T09:10:03+00:00 June 20, 2017|

Why is it that the best leaders in any business are usually the ones asking all the questions? Initially you may think they are doing it to be annoying, maybe you think that they don’t know the answers? Lets look at a leader who does NOT ask questions. Leader 1: ‘You should move faster [...]

We Are Wired To Connect

2017-09-26T09:09:05+00:00 June 13, 2017|

I was chatting to a barista last week in the Virgin lounge who was multi-tasking beyond belief. He had a customer barking orders at him, whilst steaming milk, and giving direction to a fellow colleague. I asked him how does he remember all the orders that had just been given to him? His response [...]

Gurus of Service

2017-09-26T09:08:06+00:00 June 7, 2017|

I’ve been thinking a lot lately about how you gain knowledge in life, personally or professionally. Books, podcasts, stories, articles, gossiping, social media, research are all ways of providing information in the attempt to stimulate your thinking and teach you something, basically all summing up to be information taught by others. Alternatively experiential knowledge [...]

Who Are You Listening To?

2017-09-26T09:07:09+00:00 May 30, 2017|

The voice in my head, is it the same voice in your head? Probably not but I'm tipping it behaves the same as mine. There are days when my internal voice natters away at a rapid speed, sometimes louder than I'd like, it reminds me of an annoying mosquito that is buzzing around my [...]

The Weakest Link

2017-09-26T09:06:51+00:00 May 23, 2017|

It only takes one person to influence my decision as a customer when deciding to return or not. One person will give me a sense of how hard or easy it is to do business with your brand. One person will either make me feel appreciated or a burden. One person will determine if [...]

The Mirror Effect

2017-09-26T09:06:30+00:00 May 16, 2017|

I'm seeing more and more signs popping up in cafes and restaurants saying; ‘we will not serve you if you are on your mobile phone’. At first I was thinking – wow, they really are forgetting that the ‘customer is always right’. But then I thought – actually, what the management of these establishments [...]

Tangible Intangibles

2017-09-26T09:06:01+00:00 May 10, 2017|

Have you thought through what skills and capabilities you will need to develop in your future work place? A recent research paper out of Phoenix calls out ten skills needed for the future workforce in 2020. The first three are sense making, social intelligence, and novel & adaptive thinking. A 2016 CSIRO report spells out [...]

Extraordinary Humans

2017-09-26T09:04:53+00:00 May 3, 2017|

Without a doubt, the human trait that sets us apart the most from the animal kingdom is our extraordinary brain. Humans don't have the largest brains in the world. We don't even have the largest brains relative to body size. Yet the human brain, weighing only about 3 pounds when fully grown, give us [...]

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