About Niki Flood

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So far Niki Flood has created 60 blog entries.

Customers Have Bad Days Too

2018-02-26T22:17:47+00:00 February 27, 2018|

One of my clients has a monthly pulse, which they share with the business nationally all the good news stories in service. This is a brilliant way to reinforce what good looks like in service interactions and is a sure way of positively shifting the dial in a service culture. I have seen customers behave [...]

Cutting Limes with Kindness

2018-02-12T21:27:49+00:00 February 13, 2018|

Recently I have been paying attention to how much multi-tasking I am doing in a day. Most of us would pride ourselves with being able to multi-task; me included. What I am becoming acutely aware of is that although it may feel like I’m being uber productive and getting loads done, the task at hand [...]

On Second Thoughts

2018-01-29T22:59:03+00:00 January 30, 2018|

Recently when I was on a flight to New Zealand a passenger travelling economy asked a flight attendant if he could charge his laptop in the business class area of the plane, after noticing there were no charging ports in economy. The flight attendant’s first response was; ‘’Oh I'm sorry sir the charging ports are [...]

The Common Sense in Service

2018-01-22T20:06:01+00:00 January 23, 2018|

This week I found good in a supermarket! It was a mid-week evening, I was tired and a little distracted, it’s fair to say that I didn’t want to be there and was simply going through the motions to get some fresh produce for dinner. The teenage girl serving me picked up on my energy [...]

Between the Cracks of Service

2018-01-15T23:55:19+00:00 January 16, 2018|

Last week I arrived at a café to do some early morning writing. The service was very good. The staff were fast, extremely attentive and pleasant. You would agree with me that this level of service is what customers expect. However, on this day, my expectations were exceeded. There was a particular moment while I [...]

Looking For Good in 2018

2018-01-08T21:34:33+00:00 January 9, 2018|

Hello and Happy New Year for 2018. The words; Happy New year sometimes get bantered around loosely at this time of year, and yet the act of wishing people to be happy, feeling happy and surrounding ourselves with happiness is one of our greatest human desires. So, let’s keep this happy vibration going! Unless you [...]

A word of Gratitude and Warm Wishes and a Sneak Preview into 2018

2017-12-19T11:23:31+00:00 December 19, 2017|

Thank you for reading and contributing to the stories and theories around customer service this past year. As we close out 2017 and look forward to 2018 my wish for you, is that your relationships with your customers continue to thrive. In service to you, I will be stepping it up next year and bringing you [...]

Make the Wall Green

2017-12-11T13:48:43+00:00 December 12, 2017|

I have been hanging out with some cool organisations in Australia that are doing some very simple yet effective ways of creating a customer – centric culture. An area that I think is grossly underrated in service organisations is celebrating the good news stories that come from customers and employees themselves. One of my clients [...]

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