It’s Not That We Don’t Know How to Serve … It’s That We Have Forgotten

2018-10-05T20:10:00+00:00October 2, 2018|

What exactly are we teaching people when it comes to customer service? For many of us, we are training people in the things we learnt when we were five years old: kindness, care, and curiosity. My five-year-old niece has these attributes down pat. She follows after her two-year-old sister sharing her fruit, holding her [...]

The Care Factor

2018-10-05T20:13:53+00:00August 28, 2018|

I was on a girl’s weekend recently with two friends I have known for nearly 30 years. Our friendships are rich and soulful. When we catch up with no kids, no partners, and no work to distract us, our agenda is fairly simple: to talk. The kind where we get into the juice of [...]