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Customer Centric Cultures Start with Leaders Who Practise; Daily

June 26, 2018|

Any business today is impacted by the economy, market, competition, location and the changing needs of society in general. Believe it or not, hospitals are no different. Our ageing population is driving the demand for more hospital beds in Australia, while there is a shortage of nurses as well as a nursing workforce that [...]

Company Purpose Inspires Your Staff to Deliver Exceptional Service

June 19, 2018|

Australia’s fifth-largest retail bank has more than 7,200 staff helping 1.6 million customers. So growing a customer-centric culture has been no mean feat! During my time spent with Ian Jackman, Head of Customer Voice at Bendigo Bank, he revealed that the company’s 158-year success is due to its vision – ‘To be Australia’s most [...]