Blog 2017-06-30T10:45:08+00:00

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Care More about Solutions

May 1, 2018|

When was the last time you made a complaint to a business about their service? I can’t share with you my most recent experience about wanting to complain, because I couldn’t actually find a way to contact the business to tell them of the complaint… but that’s another story. I’m interested in how people [...]

How to Serve

April 17, 2018|

In this age of digital transformation and technology, many argue we are more connected than ever before. In business, especially, artificial intelligence (AI), automation and the rise of robots has improved speed, efficiencies and processes beyond our wildest imaginations. But at what cost? Employees now provide products and services to consumers without ever having [...]