Blog 2017-06-30T10:45:08+00:00

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On Second Thoughts

January 30, 2018|

Recently when I was on a flight to New Zealand a passenger travelling economy asked a flight attendant if he could charge his laptop in the business class area of the plane, after noticing there were no charging ports in economy. The flight attendant’s first response was; ‘’Oh I'm sorry sir the charging ports are [...]

The Common Sense in Service

January 23, 2018|

This week I found good in a supermarket! It was a mid-week evening, I was tired and a little distracted, it’s fair to say that I didn’t want to be there and was simply going through the motions to get some fresh produce for dinner. The teenage girl serving me picked up on my energy [...]

Between the Cracks of Service

January 16, 2018|

Last week I arrived at a café to do some early morning writing. The service was very good. The staff were fast, extremely attentive and pleasant. You would agree with me that this level of service is what customers expect. However, on this day, my expectations were exceeded. There was a particular moment while I [...]

Looking For Good in 2018

January 9, 2018|

Hello and Happy New Year for 2018. The words; Happy New year sometimes get bantered around loosely at this time of year, and yet the act of wishing people to be happy, feeling happy and surrounding ourselves with happiness is one of our greatest human desires. So, let’s keep this happy vibration going! Unless you [...]

A word of Gratitude and Warm Wishes and a Sneak Preview into 2018

December 19, 2017|

Thank you for reading and contributing to the stories and theories around customer service this past year. As we close out 2017 and look forward to 2018 my wish for you, is that your relationships with your customers continue to thrive. In service to you, I will be stepping it up next year and bringing you [...]