Blog 2017-06-30T10:45:08+00:00

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Addicted To Telling

June 20, 2017|

Why is it that the best leaders in any business are usually the ones asking all the questions? Initially you may think they are doing it to be annoying, maybe you think that they don’t know the answers? Lets look at a leader who does NOT ask questions. Leader 1: ‘You should move faster when [...]

Gurus of Service

June 7, 2017|

I’ve been thinking a lot lately about how you gain knowledge in life, personally or professionally. Books, podcasts, stories, articles, gossiping, social media, research are all ways of providing information in the attempt to stimulate your thinking and teach you something, basically all summing up to be information taught by others. Alternatively experiential knowledge is [...]

Who Are You Listening To?

May 30, 2017|

The voice in my head, is it the same voice in your head? Probably not but I'm tipping it behaves the same as mine. There are days when my internal voice natters away at a rapid speed, sometimes louder than I'd like, it reminds me of an annoying mosquito that is buzzing around my ear [...]

The Weakest Link

May 23, 2017|

It only takes one person to influence my decision as a customer when deciding to return or not. One person will give me a sense of how hard or easy it is to do business with your brand. One person will either make me feel appreciated or a burden. One person will determine if I [...]

The Mirror Effect

May 16, 2017|

I'm seeing more and more signs popping up in cafes and restaurants saying; ‘we will not serve you if you are on your mobile phone’. At first I was thinking – wow, they really are forgetting that the ‘customer is always right’. But then I thought – actually, what the management of these establishments are [...]