Resources To Inspire
My New Book – Out Now
• How to create ‘sticky’ customer service in your organisation
• A consistent quality service experience is the difference customers are looking for
• How conscious leaders drive customer service mindset change
Purchase now via PayPal for AUD$29.95 (plus postage).
BRiN SI Skills Interview Condensed
Showreel – Inspirational Conference Speaker
Q Cocktail Sessions
The Q Cocktails sessions return with a even better format with more value, more entertainment and more quality connections.
BIGthink! TV Jaquie Scammell
Jaquie speaks about customer & employee engagement.
Ring Of Fire! – Stockholm Busker
The ‘Say My Name’ Experiment
The Power of The Frontline
Building a socially intelligent workforce for greater customer connection.
Books & eBooks
Jaquie has published her first book, Gossip Mongers, a weekend read that will inspire you and provide invaluable insights from extraordinary industry leaders. Learn how customer relationships have been a main driver in the success of such businesses as Kmart, Quest Apartments and McDonalds.
We are all part of a new species. We are becoming louder. We are more demanding. We are moving in all sorts of unpredictable and speedy directions.
This eBook will provide you with 7 steps to help you engage with your most valuable asset in the workplace – your employees.