Resources 2018-06-18T11:29:39+00:00

Resources To Inspire

My New Book – Out Now

• How to create ‘sticky’ customer service in your organisation

• A consistent quality service experience is the difference customers are looking for

• How conscious leaders drive customer service mindset change

Purchase now via PayPal for AUD$29.95 (plus postage).




My New Book – Out Now

• How to create ‘sticky’ customer service in your organisation

• A consistent quality service experience is the difference customers are looking for

• How conscious leaders drive customer service mindset change

If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than introducing better processes and procedures – and it works.  Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business.

Purchase now via PayPal for AUD$29.95 (plus postage).




Videos

BRiN SI Skills Interview Condensed

Showreel – Inspirational Conference Speaker

Q Cocktail Sessions

The Q Cocktails sessions return with a even better format with more value, more entertainment and more quality connections.

BIGthink! TV Jaquie Scammell

Jaquie speaks about customer & employee engagement.

Employee Empowerment

I share a story about my first lesson of feeling empowered at the age of 16!

Ring Of Fire! – Stockholm Busker

A great example of innovation and inspiration by a human being! Gold!

The ‘Say My Name’ Experiment

‘Say My Name’ is an experiment held in a busy café hub of Melbourne.

White Papers

The Power of The Frontline

Building a socially intelligent workforce for greater customer connection.

Free Download

Books & eBooks

Gossip Mongers

Jaquie has published her first book, Gossip Mongers, a weekend read that will inspire you and provide invaluable insights from extraordinary industry leaders. Learn how customer relationships have been a main driver in the success of such businesses as Kmart, Quest Apartments and McDonalds.

We are all part of a new species. We are becoming louder. We are more demanding. We are moving in all sorts of unpredictable and speedy directions.

Request A Copy

Hook ‘Em

This eBook will provide you with 7 steps to help you engage with your most valuable asset in the workplace – your employees.

Free Download