What Jaquie Does 2017-10-09T10:22:37+00:00

What Jaquie Does

In a world of automation & artificial intelligence never before have we been asked to look more deeply at the qualities of what human beings bring to a business.

Jaquie is a renowned Customer Relations expert that transforms cultures to ‘think customer’ by building socially intelligent workforces.

Jaquie works with all sized organisations and individuals.

Whether it’s a tailored, year-long integrated advocacy program, or in-house workshops and public events: Jaquie knows the levers to pull to inspire your staff to inspire your customer.

Skill up your staff with social intelligence (SQ) so they can deliver better customer experiences (CX).

Inspirational Conference Speaker

Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.

Some of the recent clients where Jaquie has delivered speaking:

Choose from one of Jaquie’s signature keynotes, or ask for customisation:

Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
View The Brochure

Inspirational Conference Speaker

Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.

Some of the recent clients where Jaquie has delivered speaking:

Choose from one of Jaquie’s signature keynotes, or ask for customisation:

Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
View The Brochure

Training & Facilitation

For businesses in need of strategy and action plans for gender diversity and community impact using Human Centred Design principles.

Featured Programs

Business Coaching & Mentoring

Transforming cultures that are open – hearted, meaningful and inclusive.

Now taking new clients for 2018 – Enquire Here

View Brochure

Author

A Thought Leader, author of Gossip Mongers and strategist for people, community and customer.

See Resources

Training & Facilitation

For businesses in need of strategy and action plans for gender diversity and community impact using Human Centred Design principles. Training and facilitating is a core component of how Jaquie adds value from where the journey begins with most clients.

Tailoring content and delivery to suit the audience, tone of delivery and key outcomes is considered each and every time.

Featured Programs

Business Coaching & Mentoring

Jaquie brings a fresh way of looking at the landscape of business, providing solutions and walking businesses though how to re engage their employees.

A simple formula of evaluating the business through an operator’s set of eyes whilst constantly challenging what the true meaning of value represents for the customer in as well as looking at your business of commerce with purpose.

Now taking new clients for 2018 – Enquire Here

View Brochure

Author

Jaquie educates and entertains through frequent blog posts, jam packed, informative white papers and topic related articles in industry publications to reinforce messages regarding the performance of people in business, customer loyalty and the impact on the commercial realities.

She has also published her first book, Gossip Mongers, a weekend read that will inspire you and provide invaluable insights from extraordinary industry leaders. Learn how customer relationships have been a main driver in the success of such businesses as Kmart, Quest Apartments and McDonalds.

See Resources

Featured Programs

Featured Programs

Customer Inspiration Leaders

Two Day In-house Program

View Program

Social Intelligence For Service Sector Leaders

Two Day Public Program

Taking Expressions of Interest For 2018 – Enquire Here
View Program

Customer Inspiration Leaders

Two Day In-House Program

This program will combine teachings of how to motivate and energise staff with theory and practical tools on how to develop a socially intelligent workforce to inspire customers and drive the performance of the business.

View Program

Social Intelligence For Service Sector Leaders

Two Day Public Program

Taking Expressions of Interest For 2018 – Enquire Here

Specifically designed for leaders in the service sector that are managing service teams, who have a direct impact to the customer experience.

View Program

Who Jaquie Works With

Jaquie has worked with various business categories, all with one thing in common, they want to improve the connection between employee and customer.

Our retail training sessions have provided our staff with the tools to take their outlets forward, my staff have a new spring in their step and are motivated, engaged and working towards the strategic changes and goals we needed to make as a business. Our staff have learned: New customer service skills, Market & retail trends, Today’s customer expectations, Working as a team in a more efficient way. We are already seeing change, we still have a long way to go but I feel now that we can fulfill the dream.

Cindy James, Retail Operations Coordinator - William Angliss Institute

All through the process I felt well informed and knowledgeable on what was being delivered to my team. Right from the first phone call I felt engaged, Jaquie delivered a high energy interactive training day, just what my team needed.I now have customer centric hospitality sales team and for this reason I would highly recommend Jaquie.

Damon Wilson, Key Account Manager - Compass Group, Zoos Victoria

I could tell instantly that Jaquie knew, understood and lived by her ‘product’,and wasn’t an ‘off the shelf trainer’. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, Airports and Shopping Centres.

Chloe Lockhart, Retailer Coordination Manager
 - Terminal Retail and Commercial - Brisbane Airport

The result has been a much more engaged leadership group, with many of them contributing their own time and effort to assist implementing the ‘Inspire’ message. This program would be suitable for any workplace that deals with the public.

Jodie Miatke, Operations Manager - Festival Hall

Is your team flat out of ideas and lacking excitement? Are you losing sales and customers because of your customer service? Then you need this training.

Sally Saw, Retail Operations & Marketing Manager - Cairns Airport

The food and beverage strategy Jaquie completed in consultation with our team is one of the best operational documents, and therefore implementation tools, we have seen in our venue.

Leighton Wood, Chief Operating Officer - Melbourne Convention & Exhibition Centre

We needed an expert to assist us with the planning of the event. Jaquie’s experience in this space, along with her exceptional organizational skills, gave us the confidence we could execute this project with excellence. The event was a huge success and exceeded our expectations.

Brett Carman, General Manager - Salsa’s

Straight away we felt chemistry with Jaquie. Her work has helped us articulate our purpose, bring our brand to life and has seen the implementation of new innovative solutions to drive operational excellence across our sites.

Paul Valenti, Owner - Gema Group

Jaquie has impacted our business in various ways that have been invaluable and inspiring. Her operational expertise blended with her passion for people has delivered results that have been effective immediately. Jaquie and her team knew when and where to get information from the business with as little disruption to my working days as possible. Their commitment to quality and deadlines on the various projects were implemented as promised with some surprise added value. Its been rewarding and a heap of fun working with Jaquie and her team and they are part of the Sushi Sushi family.

Paul Grixti, General Manager - Sushi Sushi

Who Jaquie Works With

Jaquie has worked with various business categories, all with one thing in common: they want to improve the connection between employee and customer.

Our retail training sessions have provided our staff with the tools to take their outlets forward, my staff have a new spring in their step and are motivated, engaged and working towards the strategic changes and goals we needed to make as a business. Our staff have learned: New customer service skills, Market & retail trends, Today’s customer expectations, Working as a team in a more efficient way. We are already seeing change, we still have a long way to go but I feel now that we can fulfill the dream.

Cindy James, Retail Operations Coordinator - William Angliss Institute

Jaquie has impacted our business in various ways that have been invaluable and inspiring. Her operational expertise blended with her passion for people has delivered results that have been effective immediately. Jaquie and her team knew when and where to get information from the business with as little disruption to my working days as possible. Their commitment to quality and deadlines on the various projects were implemented as promised with some surprise added value. Its been rewarding and a heap of fun working with Jaquie and her team and they are part of the Sushi Sushi family.

Paul Grixti, General Manager - Sushi Sushi

I could tell instantly that Jaquie knew, understood and lived by her ‘product’,and wasn’t an ‘off the shelf trainer’. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, Airports and Shopping Centres.

Chloe Lockhart, Retailer Coordination Manager
 - Terminal Retail and Commercial - Brisbane Airport

The result has been a much more engaged leadership group, with many of them contributing their own time and effort to assist implementing the ‘Inspire’ message. This program would be suitable for any workplace that deals with the public.

Jodie Miatke, Operations Manager - Festival Hall

Is your team flat out of ideas and lacking excitement? Are you losing sales and customers because of your customer service? Then you need this training.

Sally Saw, Retail Operations & Marketing Manager - Cairns Airport

The food and beverage strategy Jaquie completed in consultation with our team is one of the best operational documents, and therefore implementation tools, we have seen in our venue.

Leighton Wood, Chief Operating Officer - Melbourne Convention & Exhibition Centre

All through the process I felt well informed and knowledgeable on what was being delivered to my team. Right from the first phone call I felt engaged, Jaquie delivered a high energy interactive training day, just what my team needed.I now have customer centric hospitality sales team and for this reason I would highly recommend Jaquie.

Damon Wilson, Key Account Manager - Compass Group, Zoos Victoria

We needed an expert to assist us with the planning of the event. Jaquie’s experience in this space, along with her exceptional organizational skills, gave us the confidence we could execute this project with excellence. The event was a huge success and exceeded our expectations.

Brett Carman, General Manager - Salsa’s

Straight away we felt chemistry with Jaquie. Her work has helped us articulate our purpose, bring our brand to life and has seen the implementation of new innovative solutions to drive operational excellence across our sites.

Paul Valenti, Owner - Gema Group

A Brief History

Prior to following her own path, Jaquie has been fortunate enough to have had a diverse career with over 20 years of leadership experience in public, private and not for profit sectors. Starting within the McDonalds franchise system and expanding to major sports and entertainment venues such as; Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam.

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