Hot & Sweaty Customer Service!

2018-09-27T09:47:26+10:00January 28, 2015|

I visited a venue on the weekend to observe their customer service standards prior to rolling out training in the coming weeks. I spent time with the Head of Operations, who took me straight to the Crush Pitt – the area at the front of the stage that begins with crash barriers then follows [...]

Quit For $1000! Really?

2018-09-27T09:47:26+10:00January 20, 2015|

I have been around some business owners and senior leaders of late that have wanted to let some staff go. They have almost given themselves a stomach ulcer trying to work out how to “manage them out” not to mention the negative impact to the customer and toxicity festering in their culture. I’m sure [...]

Plants & People – Same Same!

2018-09-27T09:47:26+10:00January 15, 2015|

Without the process of photosynthesis, life on Earth would be very bland. While the photosynthetic process varies from organism to organism, there are three indispensable elements that no photosynthetic organism can exist without - light, carbon dioxide and water. I see the process of photosynthesis as one similar to bringing life to people; in [...]

Service For Love Not Money

2018-09-27T09:47:26+10:00January 6, 2015|

This is the first Blog of 2015 and it's an extended version of what I would normally publish. I want to give you twice as much content and value to kick the year off with a little bit of something extra as a symbol of being of service to you, my fellow readers and [...]

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