On Monday the Australia Post Chief Executive, Ahmed Fahour told Neil Mitchell on his 3AW radio program that the critical state Australia Post is in is due to the decline of letter volumes and the great losses that the company predicts in the next 10 years. The conclusion of his interview was that unless [...]
When you think about ALL the potential moments of truth your customers have to form an impression of your business or brand I bet many of us neglect to think of the toilets or in this week’s newsletter, the urinals? Ok let’s get the fun part out of the way first… Several airports (JFK, [...]
This blog is for all the managers and business owners out there that are still hands on and get into the operations from time to time! Last week I walked the floor with a General Manager of a large multi site operation and I witnessed her go up and engage with many of her [...]
