Customers Have Bad Days Too

2018-09-27T09:43:24+10:00February 27, 2018|

One of my clients has a monthly pulse, which they share with the business nationally all the good news stories in service. This is a brilliant way to reinforce what good looks like in service interactions and is a sure way of positively shifting the dial in a service culture. I have seen customers behave [...]

Cutting Limes with Kindness

2018-09-27T09:43:24+10:00February 13, 2018|

Recently I have been paying attention to how much multi-tasking I am doing in a day. Most of us would pride ourselves with being able to multi-task; me included. What I am becoming acutely aware of is that although it may feel like I’m being uber productive and getting loads done, the task at hand [...]