Smile

2018-09-27T09:43:23+10:00March 20, 2018|

It’s Sunday night and I sit down to prepare myself for the week. Prepare for what you may ask? This Sunday night tradition I have practiced for many years since I was a young girl. Every Sunday night my Dad would get my brothers and I to line up over newspaper in the loungeroom, [...]

Customer Service is HOT Right Now

2018-09-27T09:43:23+10:00March 13, 2018|

In 2017, CPM published an article entitled How do customers feel about the state of customer service in Australia? Australians’ tolerance for poor customer service is lower than ever. Dealing with human beings trumps social and mobile channels. Australian’s value the human side of service over digital. Time calls for bridging the gap between [...]