It is hard at times to let go of things. Let go of control, let go of the rules, let go of trying to get it right.... we all get a little wound up at times and think that we must hold on tight to what we want, the outcome we need to see, [...]

It’s Sunday night and I sit down to prepare myself for the week. Prepare for what you may ask? This Sunday night tradition I have practiced for many years since I was a young girl. Every Sunday night my Dad would get my brothers and I to line up over newspaper in the loungeroom, [...]

In 2017, CPM published an article entitled How do customers feel about the state of customer service in Australia? Australians’ tolerance for poor customer service is lower than ever. Dealing with human beings trumps social and mobile channels. Australian’s value the human side of service over digital. Time calls for bridging the gap between [...]

Would you like to know the one skill needed in service for building relationships with your customer? This skill is kind of like: ….. the zooming in and out of a lens on a camera. You know when to zero in on something and when to back it up a little. If you want [...]