Yes, customers value speed, efficiency and consistency however digital innovation in some businesses may seem like they are making your customer service stronger but it also comes with its risks. Seriously……… can we look beyond the task, transaction that is; serving a customer, AND get more spiritual about this topic? Ok, rant over. Customer [...]
In this age of digital transformation and technology, many argue we are more connected than ever before. In business, especially, artificial intelligence (AI), automation and the rise of robots has improved speed, efficiencies and processes beyond our wildest imaginations. But at what cost? Employees now provide products and services to consumers without ever having [...]
So, how do you get staff to make good judgment calls when it comes to the customer? Imagine that I have listed below your ideal team when it comes to their treatment of customers and the effectiveness this has on the customer’s experience ... here we go: They listen to understand not to contribute [...]
In a perfect world, you want the leaders who oversee your stores, branches, teams, business units to have a high level of skill and a great attitude that cultivates a healthy culture for the team. BUT, if you had to make a choice to have a leader who had the technical capability to do [...]
