I was on a girl’s weekend recently with two friends I have known for nearly 30 years. Our friendships are rich and soulful. When we catch up with no kids, no partners, and no work to distract us, our agenda is fairly simple: to talk. The kind where we get into the juice of [...]
We’ve all experienced poor service in some shape or form, and we can all relate to how it makes us feel when we are on the receiving end of such treatment. Being ignored: Have you ever stood waiting for someone to serve you, while the staff ignore you so they can finish talking about [...]
Have you seen those ads on TV for Ancestory.com? You learn a lot about yourself, your history and what has been passed down through generations. Our family tree is often described as the essence of who we are, not just our skin colour and medical history but the attitudes and beliefs we hold. A [...]
Mediocre customer service is at an all-time high in Australia. A recent survey found that over one third of customers stopped shopping at a company in the year spanning July 2016 to 2017 due to a poor customer service experience—and this number looks set to increase. (CPM Australia, 2017) We could explore many reasons why [...]
