Effective service is an interesting term. What does effective service look like in your business? Is it speed, knowledge or good problem solving and troubleshooting?

I am inspired by the way the Australian Defence Force trains its leaders to effectively delegate. Its success is measured by how well it trains people of the lowest skill level to make decisions. It’s a common misconception that there is a strict command and control hierarchy.

Yes, when in times of crisis and when the risks are high, leaders must make decisions without consultation. Yet, most of the time, these leaders are trained and educated to think.

If you find, at times, you are disappointed with how your team delivers work, ask yourself two simple questions:

  1. How committed is your team to succeeding in that task?
  2. Does your team have the capability to succeed in that task?

Effective delegation is when people have the capability and commitment to succeed.

People will trust you when you help them to be successful.

Jaquie Scammell

‘Love Being in Service’

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