In this age of digital transformation, where we are arguably more connected than ever, our desire for speed and convenience is compromising our greatest and basic needs as humans: care, kindness and one-on-one interaction.

In a recent blog, Seth Godin talks about ‘the fourth cycle’. He explains that thanks to the lightning speed development of artificial intelligence, many roles in the workplace, where the majority of tasks are based on predictability, are in serious jeopardy.[1]

Seth refers to ‘mediocre’ doctors and lawyers as professionals who have information, knowledge, and skill but who will not be ‘masterful’ enough in the new millennial to stand out from their robot co-workers. Fascinating, huh?

What do we need to do to stand out these days? How can we be better than mediocre? In fact, how can we be masterful?

From my own experiences, people who serve with great knowledge, skill and information while, at the same time, stand out from the crowd and are masterful, also serve with:

  • Intention
  • Presence
  • Empathy
  • A positive attitude
  • Curiosity
  • Love

Being masterful is easier than we may think. We just need to wake up.

Be gentle, be human. Remember, we all have this within us; we’ve just simply forgotten.

Jaquie Scammell

‘Love Being in Service’


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