When was the last time you said ‘well done’ to someone? Did you tell them what it was for?

Being a wise and effective teacher, leader and mentor is much more than standing in front of people and giving orders. The same applies to being wise and effective when giving people recognition. It is much more than saying ‘job well done’ or ‘good work today’.

One of the essential building blocks for creating a positive service culture around you and your team is being present enough to have the ability to see the good in people’s behaviours and recognise those behaviours when you see them. When you see something great, call it out.

I would imagine parents could relate to this theory. My friends, who are parents, often remind me that when you have raised children, you realise the limits of your authoritarian methods.

Effective leaders lead because they care about the people around them and the development of those people.

Effective leaders pay attention to what they see in their people; they not only surprise staff that their behaviours are being noticed but they lift those around them by pointing out the good they see in them.

The practice is to be present. When we are not present, time poor or (to be frank) lazy, we divert to recognising people in a shallow way—without depth or reason.

From my experience, when I recognise one person in earshot of someone else, I am teaching beyond the individual in front of me. I am reinforcing a behaviour for anyone who chooses to listen.

Always reward or recognise colleagues by referring to behaviours

Go the distance with your recognition. Go deep. Tell people WHY you recognise them.
Perhaps they have:

– made the teams life easier

– created a connection with a customer

– saved you time or money.

Tell people what you see in them; tell them this behaviour inspires you. Talk about feelings. Speak words from the heart, words that move people. Remind people what you are looking for in your human to human interactions. Don’t waste your recognising efforts, leverage them.

Jaquie Scammell

‘Love Being in Service’

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