Cutting Limes With Kindness

2019-07-11T22:46:18+11:00July 11, 2019|

Recently, I have been paying attention to how much multi-tasking I am doing in a day. Most of us would pride ourselves with being able to multi-task—me included. What I am becoming acutely aware of is that although it may feel like I’m being Uber productive and getting loads done, the task at hand [...]

Customer’s Have Bad Days Too

2019-07-04T17:47:57+11:00July 4, 2019|

One of my clients has a monthly pulse they use to share good service stories with the business. This is a brilliant way to reinforce what ‘good’ looks like in service interactions and is a sure way of positively shifting the dial in a service culture. I have seen customers behave poorly, and I [...]