Mechanics or Bus Drivers

2019-08-06T23:38:13+11:00August 6, 2019|

In a perfect world, you want the leaders who oversee your stores, branches, teams, business units to have a high level of skill and a great attitude that cultivates a healthy culture for the team. BUT, if you had to make a choice to have a leader who had the technical capability to do [...]

Nurture the Vital Few

2019-08-01T23:03:45+11:00August 1, 2019|

When a business comes to me and asks for help in delivering consistent quality service...... I always start with the leaders. Why? It works. The 80/20 rule (Pareto principle) is derived from Italian economist Vilfredo Pareto who created a mathematical formula based on an observation that only a "vital few" of the peapods in [...]