The more I learn, the more I realise I have so much to learn. I don’t have all the answers and you don’t have all the answers but how wonderful is life, particularly at work, that we have the opportunity to grow and help develop others. Surely, we don’t assume we have all the [...]
Some days, we are better leaders than other days. How convenient it would be if we were consistent in how we show up, in the energy we bring and in the role we play for our teams, organisations, communities, and lives. It is human of us not to be consistently great each day … it’s for [...]
Australia, we need to use our hearts more. This is not a ‘nice to have’, this is a ‘matter of economic stability’. There is a multimillion dollar gap between the skills needed for the future and the number of people with those ‘skills’. The Australian economy is suffering a shortage of customer service skills [...]
In a perfect world, you want the leaders who oversee your stores, branches, teams, business units to have a high level of skill and a great attitude that cultivates a healthy culture for the team. BUT, if you had to make a choice to have a leader who had the technical capability to do [...]
When a business comes to me and asks for help in delivering consistent quality service...... I always start with the leaders. Why? It works. The 80/20 rule (Pareto principle) is derived from Italian economist Vilfredo Pareto who created a mathematical formula based on an observation that only a "vital few" of the peapods in [...]
