Some days, we are better leaders than other days. How convenient it would be if we were consistent in how we show up, in the energy we bring and in the role we play for our teams, organisations, communities, and lives.

It is human of us not to be consistently great each day … it’s for this reason, we must practice intentionally and relentlessly. 

The brain is built to form habits but to rewire these habits is a tricky, ongoing task. Changing habits requires steady, consistent effort. It’s pushing through the first few attempts (which feel hard) until you begin feeling a sense of progress (no matter how small that progress may be) and eventually leading to breakthroughs.

Below are some examples of how long it takes for breakthroughs to occur and the courage, commitment and consistency needed to reach that point. Typically, I see breakthroughs in organisation’s that are committed to shifting the dial in service after:

–        The leader has attended the third or fourth face- to-face masterclass.
–        The six-month mark of a regular monthly mentoring meeting.
–        The sixth coaching webinar into a year-round schedule.

–        The second attempt a leader has in delivering a skill pill or training session on the shop floor.

There isn’t one touch point or one silver bullet that shifts the culture; rather, it’s every touch point that slowly reveals progress for leaders and their teams that creates a positive impact to the performance of their service.

‘All the greatest returns are delayed.’—James Clear

If you want to see breakthroughs in your workplace culture and how people adjust their mindset towards service, be consistent with ongoing gatherings, training sessions, and lunch and learn forums (or whatever mode of learning and development works for your business).

You can never focus on your topics of interest too much. You can never get tired of focusing on the same issues or topics if they are spread out over time and delivered in different ways. People will always have a different experience and may find they walk away from the same content they learned a few months earlier with a new learning. 

Don’t be afraid to repeat your development programs. Repeating them will serve to deepen your practice of being a great service leader and will inspire and influence your employees’ practice of meaningful customer service.

Practice will keep you, your employees and your organisation heading towards a key point of difference in your service approach. 

This is why I have created a Service Habits online program for people to learn at their own pace.

It might be just the tool you need to kick-start some new, healthy habits towards extraordinary service.
Check it out HERE

Jaquie Scammell
‘Love Being in Service’

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