We live and work in environments where we are distracted, exhausted, triggered and addicted—we are suffering. It is likely that this is affecting our state of awareness ‘in the moment’, and clouding our thoughts, judgements and perspectives. When we are distracted, exhausted, triggered and addicted, our life, work and service can feel harder than [...]
Through learning the critical need to be more present in my life, I have seen the impact and effect it has had on shaping my friendships and relationships and on the quality of my presence when I walk into a room. ‘We convince by our presence.’—Walt Whitman Most days I am on time, if [...]
As a leader most days you will witness an employee delivering service to a customer that has room to be much better. If you witness an employee behaving in a less than satisfactory way towards a customer, you have a split second to decide: 1. Am I going to tell this employee what I [...]
I have been mentoring a HR professional for several months now, and we have been working on the art of conversation and coaching. She is living in a typical busy, reactive HR world where everyone else’s importance is imposed upon her. She is highly frustrated with how little self-imposed time she has left at [...]
