When you work in a team, you are relying on those around you for support so you can be your best professional self.

In my McDonalds days, it was critical that everyone knew their role. Each person had to perform a specific role that impacted the success or failure of the rest of the team.

– The person dressing the cheeseburger buns had to time it perfectly (when the person on the grill was ready to take the meat off).

– The person restocking had to ensure sufficient levels of stock so the order takers and servers were not distracted by out-of-stock issues.

– The person cleaning the dining room had to keep on top of cleaning the food trays, so that the order takers and servers had clean food trays to assemble the food orders for new dining customers.

The effectiveness and reliance on teamwork was most apparent during a busy period (like a Saturday lunchtime). If one person dropped the ball, the domino effect was felt immediately and in a big way.

If you are part of a team, particularly in service roles, you are reliant on others to help you achieve the results you need to be your best professional self at work. If every member of the team isn’t growing together, the team will grow apart.

You must be comfortable to ‘call it out’ when you see both great and poor performances. You don’t need hierarchy or leadership titles to do this. If you care about the end results (in most cases, the impact on the customer), you will find a way to call it out.

Calling it out helps the entire team. Recognition from a fellow team member holds an increased level of pride and validation. When you tell someone what you recognise and appreciate in them, it allows others to listen and understand what is recognised as good/appreciated by the team.

We all love praise. But in all seriousness, peer recognition is an organic expression of gratitude. It’s not forced or planned. It’s shared because it’s deserved. Everyone benefits from genuine praise. You just need to make it more of a habit.

Equally, we all have room for improvement and when someone on the team is letting others down, it is in service to them, and those around them, to find a way to show them how they can be better.

Call it out and raise others around you effortlessly.

Jaquie Scammell
‘Love Being in Service’

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