Break Down the Barriers Between Employee and Customer

2019-11-07T07:35:16+11:00November 7, 2019|

Recently, I was at a hotel to deliver a workshop. I had planned to eat lunch beforehand. My colleague and I arrived at the onsite restaurant 15 minutes before lunch was being served. The service attendant reluctantly let us in early to sit in the dining area. For those 15 minutes, we were ignored. [...]