How would it feel if your partner or best friend came to you one day and said; I am 99% committed to you.
It would feel odd, and you would be left wondering why only 99%? If you felt that you were important to you then you would be wanting more.
At first, 99% in anything may seem like a fraction and insignificant, but in right context it matters a lot!
When you are 100% committed to something you are ‘all in’ – unwavering – you aren’t going to let anything get in between you and your commitment. But a person who is only 99% committed – always leaves an open window, however small for their convictions to falter.
When you decide to be 100% committed to the relationships at your work and the customers you serve, it means that you cut off any alternatives that may get in the way of you committing. You find a way to commit each and every time, even the small moments in a day.
As Michael Jordan said; ‘Once I made a decision, I never thought about it again.’
High performers of service are 100% in – they don’t leave the 1% to chance.
When serving others, we must remember that ordinary days and insignificant moments matter most.
It’s this 1% that are the seemingly insignificant moments in conversations, meetings, service interactions, any situation with another human.
When you only give 99% of your attention in service interactions it can be the missing 1% that;
1. Cost you the trust of someone on your team or a new client relationship
2. Cost you the sale of a customer
Service doesn’t have to be big and grandiose to be meaningful, but it needs to be 100% of your attention, 99% is not enough.
‘Love Being in Service’