One of the things that gets in the way for people in service roles delivering stand out service, is they get stuck in their heads, doing far more unnecessary thinking than they need to.
The busy mind is often described as ‘The Monkey Mind’. The Monkey Mind is addicted to doing, to thinking and when your mind wanders and is attracted to engaging in non-targeted pieces of information that distract you.
You know you have a ‘Monkey Mind’ when you:
. Get agitated easily
. Find your thinking is not clear or your ability to pay attention for long periods of time is limited
. Feel overcrowded with what is on your mind and need some space in your thinking mind
. Feel overwhelmed with your work list, your life list and don’t know where to start on some days
. Receive feedback that you need to listen more or be more empathetic
These are all indicators that your mind is a little busy and you could benefit from being more centered.
How do you achieve that centered feeling?
To get centered I train my brain.
Regular running will mean you’re able to run farther.
Regular weight-training will mean that eventually, you’ll be stronger. In the same way, committing to mental training will help you gain greater mental abilities, such as reprogramming the brain to be more rational and less emotional. The purpose of mental training is to be able to stay relaxed and alert at the same time.
Meditation is one form of mental training. I personally approach it as I would a morning cup of coffee – the difference being that a morning meditation (my mental training) keeps me energised for the full day without caffeine.
Starting the day with a 20-minute meditation practice activates the parasympathetic nervous system and releases energy, boosting endorphins that wake me up, and making me more enthusiastic and fresher all day long. Meditation promotes mental balance by controlling the Monkey Mind, and makes for an incredibly productive day.
How do you address getting in the moment, getting into full attention and concentration?
‘Love Being in Service’