Jaq’s Service Habits in practice Last week I delivered 5 workshops and met 185 leaders from various organisations and industries. I got to see first hand how the individuals in organisations treated one another behind the scenes when the customer is not watching. You can tell a lot about an organisation by the way [...]

Your ability to give people undivided attention is a matter of the mind first, before you blame external distractions or outside influences. There are two barriers that you face which compromise your ability to give people your full attention in a way that makes them feel important and both of these barriers come from [...]