The essential business checklist for serving and communicating to customers and employees during COVID – 19.

2020-03-24T09:07:53+11:00March 24, 2020|

Action is what matters right now.   If you are a business leader, business owner, working professional, I know you are trying to do the best you can, and you are probably doing great.   You are keeping up with global, national and local updates.   You are learning hourly the impact that COVID – 19 is [...]

The Naked Truth of Service

2020-03-22T17:16:03+11:00March 10, 2020|

A customer, a colleague, a 50-year-old, a 23 year old, a person who grew up in the country, a person who grew up in the city, someone who is street wise, someone who is academic……. when you strip it all away, every human you come across desire the same things. Do you see me? [...]

What Do You Expect From Your Teams In Service?

2020-03-02T12:16:58+11:00March 2, 2020|

Jaq’s Service Habits Journal The number one question I get asked by companies is; how do you create consistency in service? My immediate response to that question is; have you defined your values and service behaviours? According to corporate anthropologist Michael Henderson, when you’re part of a team with clearly defined values and behavior’s, [...]