Last weekend I had a contrasting service experience in the same store. It was my first time out in a retail store in several months, you can imagine I was quite excited and up for an exchange of some good vibes from anyone really.  Shop assistant number 1, ignored me until I came to [...]

If you are serious about taking your service to people in your community and society at large as an extraordinary leader, then I reckon you need to deeply think about how you consider implementing the following 3 focus areas in your business and teams; 1. Support the people that work for you like family [...]