Attention Training For Extraordinary Service

2020-07-18T13:04:13+10:00July 21, 2020|

If you experience lousy service, you might describe the person who served you as inattentive. If you experience a service that draws you in and makes you feel like you matter, you might describe the person who served you as devoted.The inattentive employee, who interacts with customers and colleagues, can be perceived as: bored, distracted, absent-minded and [...]

A Winning Formula

2020-06-29T14:15:23+10:00July 7, 2020|

A few weeks ago, I was chatting with one of my mentors and expressing how unfamiliar life felt at the time: new routines, new pace and new ways of working when serving my customers. He reminded me that my ‘winning formula’ has been interrupted. He meant that what I previously defined as ‘winning’, and [...]