When I say consistency, what do you think? Same / same? Exactly the same? Always the same?
 
Are you consistent in how you take care of yourself? (Exercise, sleep, food.) Is the quality of your work output consistent? Are your expectations of how people treat you consistent?
 
What about consistency in the service you get from your favourite brands and stores? Do you really care, as a customer, that when you go to a familiar brand or store that you have exactly the same experience every single time? Maybe?
 
As customers, I think we care more about feeling good every time we visit a familiar brand or store. This is what I refer to as a consistent quality experience. However, sometimes, people get consistency confused with ‘copy and paste’. We never know what each situation will bring: our daily routines, our work standards, our experiences with people … no experience is ever the same as the last.
 
Here are 3 things I have learned about the realistic expectations around maintaining consistency:
 
1.     Be consistent in showing up
Open the door to your business every day, on time, as advertised. Show up to meetings and conversations: be there like you said you would. Answer a phone call when you said you were available.
 
Show up every single time and be consistent with your availability and accessibility regardless of the outcomes or expectations.
 
2.     Be present when you show up
It is much easier to create a quality experience if you are present with what is in front of you and around you. When you are present, you will perceive things more accurately and connect more easily.
 
The outcome may look a little different each time, but the quality of the experience will be felt each time you give the situation your full attention.
 
3.     Be clear on your intention
A wise Buddhist teaching is: Do things with a high intention and low attachment. When you let go of attachments and outcomes that you expect from an experience, you are more open to what the truth of that interaction or situation actually is. Getting clear on your goals, standards, vision, quality of life, work and relationships will help minimise other distractions.
 
Remember, life sometimes has other plans for us, so be willing to let go of those too.
 
‘If you want to remain calm and peaceful as you go through life, you have to have high intention and low attachment. You do everything you can to create your desired outcomes, and then you let it go. Sometimes you don’t get the intended result by the date that you want. That is life. You just keep moving in the direction of your goal until you get there. Sometimes the universe has other plans, and often they are better than the ones you had in mind.’—Jack Canfield.

Sign up to receive fortnightly service insights.

Sign up to receive fortnightly service insights.