Do you ever wonder why some people are happy to volunteer for a cause or a purpose and some are not? Why some people seem highly motivated and effortlessly apply discretionary effort at work and some do not?  Motivation is temporary, it rises and falls.  Thinking about your own situation and where you may want to cultivate more motivation for [...]

Sensitive, vulnerable, scared, worried … if you have felt these emotions over the past nine months, then chances are your customers have too.If you work in business, then you are likely dealing with people, and dealing with people is not a matter of logic, but rather emotion. You may not know what your customers [...]