The First Decision in Service

2021-03-29T17:11:30+11:00March 30, 2021|

[activecampaign form=35]I recently read a blog by Seth Godin, Practical Elegance, where he suggests that customer service begins at the point of making a commitment to the experience long before something breaks or needs to be refunded. I liked Seth’s perspective as it is similar to the first habit, Choose to Serve, which we [...]

Aim To Please The First Time

2021-03-18T15:17:58+11:00March 23, 2021|

My partner and I are planning a staycation and making the most of our local area on the Mornington Peninsula over a four-day intentional break. We have agreed on two rules for the four days: No work (this includes laptops, gardening and housework). We are to only experience places we have never been to [...]

No Hugs & Warm Words

2021-03-15T14:54:34+11:00March 16, 2021|

[activecampaign form=35] I am a hugger. I used to embrace most people I met with a hug. With social distancing in place, I find it hard to restrain myself. (Maybe those of you who don’t like hugs are secretly loving the change?)   We don’t see as many handshakes in business meetings; we don’t [...]

Too Busy To Serve?

2021-03-11T15:21:17+11:00March 2, 2021|

[activecampaign form=35]As I sat to write this blog, I was interrupted three times. What normally takes me thirty minutes, took seventy-five. Here is why. According to an HBR article, you can’t multitask, so stop trying, it takes an average of 15 minutes to reorientate yourself to a primary task after a distraction, during which [...]

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