How to Rise Above Routine Tasks

2021-06-25T11:17:28+10:00June 29, 2021|

My partner and I have just discovered a fabulous ramen restaurant on Russell Street. Mr Yoshimura (the founder), is the ‘Ramen Champion’— a title he has held for multiple years—and his shop in Singapore once sold over 100,000 bowls of ramen within a year. That’s a lot of noodles. This got me thinking [...]

Making Better Customer Service Decisions When Things Are Out of Your Control

2021-06-04T11:07:39+10:00June 8, 2021|

Last week, my team and I found ourselves in an uncontrollable situation. We had very little influence over every challenge that was thrown our way, and we certainly didn’t have control. I won’t bore you with the details but let’s just say it involved travel, Covid tests and threatening border closures. I made decisions [...]

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