If you’re working in a fast-paced environment where you are serving people all day (whether internal or external customers), chances are you have a busy mind, particularly when you serve people, your mind is scattered, unfocused, paying 100 per cent attention to something else. A busy mind is often termed the ‘monkey mind’. It refers to the wandering mind that jumps from one thought to the next.  It’s addicted to doing and thinking, it wanders off and is easily distracted by irrelevant pieces of information.

You know you have a monkey mind when you:

  • get agitated easily
  • find your thinking isn’t clear or you can’t pay attention for long periods of time
  • feel that your mind is overcrowded and you need some mind-space
  • feel overwhelmed by your work list and your life list, and don’t know where to start some days
  • receive feedback that you need to listen more or be more empathic.

A busy mind combined with a busy work life, is a recipe for greater distractions, stress, and anxiety.

Regardless of the service environment you work in, the pace of life and the demands of the modern day world, act as barriers for us humans to be mindful and clear thinking when dealing with other humans.

How do you stay focused on the people with whom you are interacting?

How do you remain aware of those in front of you, as opposed to the thoughts in your head?

As with anything in life, to get good at something, you need to practice.

Meditation is mental training. The purpose of mental training is to stay relaxed and alert at the same time. Three qualities emerge when the mind is in a meditative state: calmness, clarity and happiness. When you’re calm, clear and happy, you can fight momentary urges that are not conducive to remaining alert and mindful. How many times in a day do you get an urge to do something that isn’t helpful when you’re in a service role?

  • to daydream while you’re waiting for a customer to walk into a store
  • to scroll through social media in the middle of your day
  • to take six tea breaks in one day in order to avoid a difficult conversation you need to have.

You can make intentional choices about which urges to follow and which to let pass. Mental training gives you power to control this.

Here are four reasons why meditation allows people who serve others to stand out:

  1. Self-control

Sometimes people may say or do things you do not agree with, but when you practise meditation, it gives you a calm, peacefulness that you can return to when things feel out of control.

  1. Improved concentration

Meditators focus better on their work, and they are more productive. Plus their customers will be pleased at how clear and prompt their service is.

  1. Mental clarity

Meditators have a better ability to make good decisions efficiently.

  1. Emotional intelligence and empathy

Meditators can put themselves in someone else’s shoes, and assess situations with empathy and compassion for another’s perspectives.

In a role where you continually work with people and teams or are serving customers, you are required to give people your full attention. Attention is the secret to concentration and will be helpful for you to self-regulate, resist distractions and ultimately perform at your best professional self.

For those just starting out … and those already on their way … never compromise on your practice of meditation.

Come Meditate with Me. Click here to get started.

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