Prefer to listen? Press play below: Asking for help has been an area of focus for me over the years. Asking for help from my partner, friends, my team, mentors, a stranger… from the universe – whether for something small or something large, it has always felt a bit unfamiliar and uncomfortable [...]
Prefer to listen? Click play below: Be honest, go on – at some point, you have stopped shopping with a brand because of one staff member who didn’t say the right thing, didn’t make you feel the right way or just didn’t give you the service experience you were hoping for. I [...]
Prefer to listen? Press play below: I used to be someone who turned on the radio first thing in the morning, had the TV on in the background when I was home alone, and scrolled through socials when bored. I’m not sure, 10 years ago, whether I was even aware of the [...]
Prefer to listen? Press play below: Last year, we had a ServiceQ team strategy day, which my mentor Peter Cook brilliantly facilitated for us. It was a superb day, facilitated with much thoughtfulness and care, and I was grateful to be a part of it with my team. Pete took us [...]
