About Jody Milburn

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So far Jody Milburn has created 164 blog entries.

The Naked Truth of Service

2020-03-22T17:16:03+11:00March 10, 2020|

A customer, a colleague, a 50-year-old, a 23 year old, a person who grew up in the country, a person who grew up in the city, someone who is street wise, someone who is academic……. when you strip it all away, every human you come across desire the same things. Do you see me? [...]

What Do You Expect From Your Teams In Service?

2020-03-02T12:16:58+11:00March 2, 2020|

Jaq’s Service Habits Journal The number one question I get asked by companies is; how do you create consistency in service? My immediate response to that question is; have you defined your values and service behaviours? According to corporate anthropologist Michael Henderson, when you’re part of a team with clearly defined values and behavior’s, [...]

STOP Thinking about Service

2020-01-23T15:58:56+11:00January 23, 2020|

One of the things that gets in the way for people in service roles delivering stand out service, is they get stuck in their heads, doing far more unnecessary thinking than they need to. The busy mind is often described as ‘The Monkey Mind’. The Monkey Mind is addicted to doing, to thinking and [...]

99% Service is not 100%

2020-01-08T17:23:17+11:00January 8, 2020|

How would it feel if your partner or best friend came to you one day and said; I am 99% committed to you. It would feel odd, and you would be left wondering why only 99%? If you felt that you were important to you then you would be wanting more. At first, 99% [...]

Achieve More with Breath When Serving During the Silly Season

2019-12-06T13:29:14+11:00December 6, 2019|

Typically, this time of year is crazy busy for people, and for most service professionals, heading towards the end of the year and summer holidays is a peak period. Its during moments of stress and busyness that our behaviours are amplified. I recently took a phone call from a distraught employee who works in [...]

The Reference Points of Service Have Changed

2019-11-20T16:08:04+11:00November 20, 2019|

Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. Employees want employers to serve them with excellent employee benefits, working conditions, opportunities for growth and development, and provide them with a workplace that is positive and supportive [...]