About Lacey Yeomans

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So far Lacey Yeomans has created 160 blog entries.

STOP Thinking about Service

2020-01-23T15:58:56+11:00January 23, 2020|

One of the things that gets in the way for people in service roles delivering stand out service, is they get stuck in their heads, doing far more unnecessary thinking than they need to. The busy mind is often described as ‘The Monkey Mind’. The Monkey Mind is addicted to doing, to thinking and [...]

99% Service is not 100%

2020-01-08T17:23:17+11:00January 8, 2020|

How would it feel if your partner or best friend came to you one day and said; I am 99% committed to you. It would feel odd, and you would be left wondering why only 99%? If you felt that you were important to you then you would be wanting more. At first, 99% [...]

Achieve More with Breath When Serving During the Silly Season

2019-12-06T13:29:14+11:00December 6, 2019|

Typically, this time of year is crazy busy for people, and for most service professionals, heading towards the end of the year and summer holidays is a peak period. Its during moments of stress and busyness that our behaviours are amplified. I recently took a phone call from a distraught employee who works in [...]

The Reference Points of Service Have Changed

2019-11-20T16:08:04+11:00November 20, 2019|

Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. Employees want employers to serve them with excellent employee benefits, working conditions, opportunities for growth and development, and provide them with a workplace that is positive and supportive [...]

Inspiring Action in Service

2019-10-10T12:06:25+11:00October 10, 2019|

When working with leaders to explore ideal behaviours and actions of service teams, I get them to visualise what a ‘great’ service team looks like. We work though questions such as: What is the team doing? What is the team saying? How does the team look? Then we run this activity to determine what [...]

Call it Out

2019-10-02T15:16:42+10:00October 2, 2019|

When you work in a team, you are relying on those around you for support so you can be your best professional self. In my McDonalds days, it was critical that everyone knew their role. Each person had to perform a specific role that impacted the success or failure of the rest of the [...]

Extraordinary Presence Allows You to Deliver Extraordinary Service

2019-09-25T12:06:13+10:00September 25, 2019|

We live and work in environments where we are distracted, exhausted, triggered and addicted—we are suffering. It is likely that this is affecting our state of awareness ‘in the moment’, and clouding our thoughts, judgements and perspectives. When we are distracted, exhausted, triggered and addicted, our life, work and service can feel harder than [...]