About Lacey Yeomans

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So far Lacey Yeomans has created 149 blog entries.

A Gut Feeling

2018-09-27T09:45:56+10:00April 28, 2015|

I have been on a gut repairing journey the past few weeks including a full cleanse of my stomach and liver. Many of the ancient healers and natural therapies recommend a strict cleanse each year so your body and its organs has a reset and opportunity to absorb good nutrients for a more balanced way [...]

CEOs & CIOs

2018-09-27T09:45:56+10:00April 21, 2015|

They both start with Chief!! Have you ever sat there in a meeting with a CEO (Chief Executive Officer) or MD (Managing Director), Business Owner of a company and asked them a question about the business they run, and you have quietly thought to yourself; "He/she has absolutely no idea what the answer is [...]

Vague Goals Vague Results

2018-09-27T09:45:56+10:00April 14, 2015|

Last week I sat down and listened to a fabulous coaching session by the wonderful Robin Sharma around setting goals. He took the listeners through a Genius Workshop that aimed to provide clarity around setting goals for the year, the current 90 days and for life! I noticed a few times during the process that [...]

Empowerment: Lessons in French

2018-09-27T09:45:56+10:00April 7, 2015|

Bonjour! What would your business look like if your employees had the competency in their job role and the confidence to feel empowered? In any service industry things can go wrong. Part of creating great customer experiences is really connecting with your customers and sometimes turning their average day or average transaction into something memorable and [...]

To Discount or Reward?

2018-09-27T09:45:56+10:00March 24, 2015|

The idea of discounting items and reducing prices to attract more customers and increase revenue has come up a few times recently with my clients, therefore I think it was time I gave it some thought and offered a view. In a world of products and services where we are required to compete with quality, price [...]

Message In A Bottle!

2018-09-27T09:45:56+10:00March 17, 2015|

Is it possible to create a connecting experience without involving people, staff? Can your product sit on a shelf and sell itself in the absence of staff selling it? Take my experience last week at my hairdresser.  I brought a product that was curl cream for … you guessed it, curly hair. The brand [...]

What Is Your Truth?

2018-09-27T09:45:56+10:00March 9, 2015|

How much of your day is spent with people? Regardless of your titles and financial responsibilities there is a good chance that most of us that read this weeks blog all have one thing in common, we all manage staff. If I had a magic wand to give to my clients it would be [...]

Gen Y's – Tell Them Why!

2018-09-27T09:45:56+10:00March 3, 2015|

Last week I presented at an event and I was asked by a member of the audience how do we motivate Gen Y to deliver better customer service? It was a great question and a common one for employers when the majority of their workforce are Gen Y’s. It would appear there is a concern [...]

One of Australia’s Most Recognised Brands Has Missed The Point… Don’t Make The Same Mistake!

2018-09-27T09:45:56+10:00February 24, 2015|

On Monday the Australia Post Chief Executive, Ahmed Fahour told Neil Mitchell on his 3AW radio program that the critical state Australia Post is in is due to the decline of letter volumes and the great losses that the company predicts in the next 10 years. The conclusion of his interview was that unless [...]