About Lacey Yeomans

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So far Lacey Yeomans has created 157 blog entries.

Mechanics or Bus Drivers

2019-08-06T23:38:13+10:00August 6, 2019|

In a perfect world, you want the leaders who oversee your stores, branches, teams, business units to have a high level of skill and a great attitude that cultivates a healthy culture for the team. BUT, if you had to make a choice to have a leader who had the technical capability to do [...]

Nurture the Vital Few

2019-08-01T23:03:45+10:00August 1, 2019|

When a business comes to me and asks for help in delivering consistent quality service...... I always start with the leaders. Why? It works. The 80/20 rule (Pareto principle) is derived from Italian economist Vilfredo Pareto who created a mathematical formula based on an observation that only a "vital few" of the peapods in [...]

Cutting Limes With Kindness

2019-07-11T22:46:18+10:00July 11, 2019|

Recently, I have been paying attention to how much multi-tasking I am doing in a day. Most of us would pride ourselves with being able to multi-task—me included. What I am becoming acutely aware of is that although it may feel like I’m being Uber productive and getting loads done, the task at hand [...]

Customer’s Have Bad Days Too

2019-07-04T17:47:57+10:00July 4, 2019|

One of my clients has a monthly pulse they use to share good service stories with the business. This is a brilliant way to reinforce what ‘good’ looks like in service interactions and is a sure way of positively shifting the dial in a service culture. I have seen customers behave poorly, and I [...]