About Lacey Yeomans

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So far Lacey Yeomans has created 153 blog entries.

Nurture the Vital Few

2019-08-01T23:03:45+11:00August 1, 2019|

When a business comes to me and asks for help in delivering consistent quality service...... I always start with the leaders. Why? It works. The 80/20 rule (Pareto principle) is derived from Italian economist Vilfredo Pareto who created a mathematical formula based on an observation that only a "vital few" of the peapods in [...]

Cutting Limes With Kindness

2019-07-11T22:46:18+11:00July 11, 2019|

Recently, I have been paying attention to how much multi-tasking I am doing in a day. Most of us would pride ourselves with being able to multi-task—me included. What I am becoming acutely aware of is that although it may feel like I’m being Uber productive and getting loads done, the task at hand [...]

Customer’s Have Bad Days Too

2019-07-04T17:47:57+11:00July 4, 2019|

One of my clients has a monthly pulse they use to share good service stories with the business. This is a brilliant way to reinforce what ‘good’ looks like in service interactions and is a sure way of positively shifting the dial in a service culture. I have seen customers behave poorly, and I [...]

Best Professional Self

2019-05-28T08:52:41+11:00May 28, 2019|

How do you cope when you are having a hard day?If you are anything like me, you would like to think that you display the characteristics of a professional when at work. How wonderful for us all, that we can be our best professional selves on the ‘good days’… until the ‘good days’ get hard.The [...]

Understanding Others

2019-05-16T16:35:31+11:00May 21, 2019|

I walk past you every day. I see you. I am aware of you. I try to see things through your eyes. I try. I wonder how you got to be where you are? I am curious how you view the world, view these streets? The same streets I walk each day. I listen [...]