About Niki Flood

This author has not yet filled in any details.
So far Niki Flood has created 132 blog entries.

Frontline Consistency

2018-09-27T09:44:36+10:00March 28, 2017|

According to McKinsey and Company; consistency is the secret ingredient to making customers happy. In fact their research identified three keys to consistency; Customer - Journey consistency Emotional consistency & Communication consistency …. yes, I agree McKinsey, however I think there is a fourth consistency needed and that is; Frontline Consistency It's really tough being a [...]

Make Service Fast & Meaningful

2018-09-27T09:44:36+10:00March 21, 2017|

Over the next decade, new smart machines will enter offices, factories and homes in numbers we have never seen before. They will become integral to virtually every domain of our lives. As these machines replace humans in some tasks, and augment them in others, our greatest challenge will be to ensure our efficiencies do [...]

Extraordinary Humans

2018-09-27T09:44:36+10:00March 4, 2017|

Without a doubt, the human trait that sets us apart the most from the animal kingdom is our extraordinary brain. Humans don't have the largest brains in the world. We don't even have the largest brains relative to body size. Yet the human brain, weighing only about 3 pounds when fully grown, give us [...]

Manipulation V Inspiration

2018-09-27T09:44:36+10:00July 7, 2015|

EOFY – seems so desperate doesn’t it? I mean seriously how many of us really tune into the end of financial year sales anyway? To me it’s all white noise, quite mundane, it’s become expected, the norm and another reason for an annoying insurance advertisement or car advertisement to blast out of your TV. [...]

Disconnected Damage Control

2018-09-27T09:44:36+10:00June 30, 2015|

I am sure there are days where you feel a little ‘off’. These ‘off ‘days can lead you to feeling a little disconnected from others and at times a little disconnected from yourself. An energy of disconnect within yourself sort of feels like you’re travelling in your own country, you need to recharge an [...]

Why Serve When You Can Inspire?

2018-09-27T09:44:36+10:00June 23, 2015|

This weeks newsletter includes an excerpt from my recent published book; Gossip Mongers; how to get your customers to say great things about you. "If you lose the conversation with the customer you lose the conversation." — Robin Sharma I am often challenged about the term inspiration, and I stand firm when I say [...]

Spark A Light For Many. You Can.

2018-09-27T09:44:36+10:00June 16, 2015|

Late May I spent three days with one of my most favourite communities; Thought Leaders http://www.tlbusinessschool.com/ The power of this community is so strong you simply do not want to leave. The power force I’m referring to is better known as inspiration. Seth Godin sums this up beautifully; “A tribe is a group of [...]

Customer Contagion

2018-09-27T09:45:56+10:00June 9, 2015|

This weeks newsletter includes an excerpt from my recent published book; Gossip Mongers; how to get your customers to say great things about you. ‘The customer determines at the end of the day who is successful and for what reason.’ — Jerry Harvey Customer contagion sounds like a growth that spreads if given the [...]

A Tree Change

2018-09-27T09:45:56+10:00June 2, 2015|

Several weeks ago I volunteered for a 2 day Australian Way corporate workshop. The purpose of AMES is to assist professional qualified migrants in finding work, interviewing skills and giving them valuable suggestions on how to expand their network in a new country. http://www.ames.net.au/documents/research-projects/working-the-australia... One of the forums was around the Australian workplace culture. [...]