About Niki Flood

This author has not yet filled in any details.
So far Niki Flood has created 125 blog entries.

Customer Contagion

2018-09-27T09:45:56+11:00June 9, 2015|

This weeks newsletter includes an excerpt from my recent published book; Gossip Mongers; how to get your customers to say great things about you. ‘The customer determines at the end of the day who is successful and for what reason.’ — Jerry Harvey Customer contagion sounds like a growth that spreads if given the [...]

A Tree Change

2018-09-27T09:45:56+11:00June 2, 2015|

Several weeks ago I volunteered for a 2 day Australian Way corporate workshop. The purpose of AMES is to assist professional qualified migrants in finding work, interviewing skills and giving them valuable suggestions on how to expand their network in a new country. http://www.ames.net.au/documents/research-projects/working-the-australia... One of the forums was around the Australian workplace culture. [...]

Downward Dog At Your Desk

2018-09-27T09:45:56+11:00May 19, 2015|

When was the last time you lost yourself in your work? Have you ever been so focused on your work that you lost track of time? Hmmm… Has it been a while? Well, let’s see why this may be. In our working life we have many interruptions. Emails ping every few seconds and we [...]

Doing It Army Style!

2018-09-27T09:45:56+11:00May 12, 2015|

I have abseiled off a wall that’s more than 10 meters in height, fired a real weapon, and have been on a night mission reconnaissance, going through bushes and scrubs with no lights to depend on, only the moon in the sky and my pair of night vision goggles. This experience was done through [...]

A Gut Feeling

2018-09-27T09:45:56+11:00April 28, 2015|

I have been on a gut repairing journey the past few weeks including a full cleanse of my stomach and liver. Many of the ancient healers and natural therapies recommend a strict cleanse each year so your body and its organs has a reset and opportunity to absorb good nutrients for a more balanced way [...]


2018-09-27T09:45:56+11:00April 21, 2015|

They both start with Chief!! Have you ever sat there in a meeting with a CEO (Chief Executive Officer) or MD (Managing Director), Business Owner of a company and asked them a question about the business they run, and you have quietly thought to yourself; "He/she has absolutely no idea what the answer is [...]

Vague Goals Vague Results

2018-09-27T09:45:56+11:00April 14, 2015|

Last week I sat down and listened to a fabulous coaching session by the wonderful Robin Sharma around setting goals. He took the listeners through a Genius Workshop that aimed to provide clarity around setting goals for the year, the current 90 days and for life! I noticed a few times during the process that [...]

Empowerment: Lessons in French

2018-09-27T09:45:56+11:00April 7, 2015|

Bonjour! What would your business look like if your employees had the competency in their job role and the confidence to feel empowered?   In any service industry things can go wrong. Part of creating great customer experiences is really connecting with your customers and sometimes turning their average day or average transaction into something memorable and [...]