About Niki Flood

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So far Niki Flood has created 132 blog entries.

Downward Dog At Your Desk

2018-09-27T09:45:56+10:00May 19, 2015|

When was the last time you lost yourself in your work? Have you ever been so focused on your work that you lost track of time? Hmmm… Has it been a while? Well, let’s see why this may be. In our working life we have many interruptions. Emails ping every few seconds and we [...]

Doing It Army Style!

2018-09-27T09:45:56+10:00May 12, 2015|

I have abseiled off a wall that’s more than 10 meters in height, fired a real weapon, and have been on a night mission reconnaissance, going through bushes and scrubs with no lights to depend on, only the moon in the sky and my pair of night vision goggles. This experience was done through [...]

A Gut Feeling

2018-09-27T09:45:56+10:00April 28, 2015|

I have been on a gut repairing journey the past few weeks including a full cleanse of my stomach and liver. Many of the ancient healers and natural therapies recommend a strict cleanse each year so your body and its organs has a reset and opportunity to absorb good nutrients for a more balanced way [...]


2018-09-27T09:45:56+10:00April 21, 2015|

They both start with Chief!! Have you ever sat there in a meeting with a CEO (Chief Executive Officer) or MD (Managing Director), Business Owner of a company and asked them a question about the business they run, and you have quietly thought to yourself; "He/she has absolutely no idea what the answer is [...]

Vague Goals Vague Results

2018-09-27T09:45:56+10:00April 14, 2015|

Last week I sat down and listened to a fabulous coaching session by the wonderful Robin Sharma around setting goals. He took the listeners through a Genius Workshop that aimed to provide clarity around setting goals for the year, the current 90 days and for life! I noticed a few times during the process that [...]

Empowerment: Lessons in French

2018-09-27T09:45:56+10:00April 7, 2015|

Bonjour! What would your business look like if your employees had the competency in their job role and the confidence to feel empowered?   In any service industry things can go wrong. Part of creating great customer experiences is really connecting with your customers and sometimes turning their average day or average transaction into something memorable and [...]

Robots: The Future of Service

2018-09-27T09:45:56+10:00March 31, 2015|

Have you been to a petrol station lately and an employee behind the counter reels off a script without taking a breath about $2 chocolate bars and offering a combo for $5 with a bottle of water? I’m sure most of you are nodding. Recently, I have had a staff member tell me that [...]

To Discount or Reward?

2018-09-27T09:45:56+10:00March 24, 2015|

The idea of discounting items and reducing prices to attract more customers and increase revenue has come up a few times recently with my clients, therefore I think it was time I gave it some thought and offered a view. In a world of products and services where we are required to compete with quality, price [...]

Message In A Bottle!

2018-09-27T09:45:56+10:00March 17, 2015|

Is it possible to create a connecting experience without involving people, staff? Can your product sit on a shelf and sell itself in the absence of staff selling it? Take my experience last week at my hairdresser.  I brought a product that was curl cream for … you guessed it, curly hair. The brand [...]