About Niki Flood

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So far Niki Flood has created 132 blog entries.

What Is Your Truth?

2018-09-27T09:45:56+10:00March 9, 2015|

How much of your day is spent with people? Regardless of your titles and financial responsibilities there is a good chance that most of us that read this weeks blog all have one thing in common, we all manage staff. If I had a magic wand to give to my clients it would be [...]

Gen Y's – Tell Them Why!

2018-09-27T09:45:56+10:00March 3, 2015|

Last week I presented at an event and I was asked by a member of the audience how do we motivate Gen Y to deliver better customer service? It was a great question and a common one for employers when the majority of their workforce are Gen Y’s. It would appear there is a concern [...]

One of Australia’s Most Recognised Brands Has Missed The Point… Don’t Make The Same Mistake!

2018-09-27T09:45:56+10:00February 24, 2015|

On Monday the Australia Post Chief Executive, Ahmed Fahour told Neil Mitchell on his 3AW radio program that the critical state Australia Post is in is due to the decline of letter volumes and the great losses that the company predicts in the next 10 years. The conclusion of his interview was that unless [...]

For Guys Only!

2018-09-27T09:45:56+10:00February 17, 2015|

When you think about ALL the potential moments of truth your customers have to form an impression of your business or brand I bet many of us neglect to think of the toilets or in this week’s newsletter, the urinals? Ok let’s get the fun part out of the way first… Several airports (JFK, [...]

Hot & Sweaty Customer Service!

2018-09-27T09:47:26+10:00January 28, 2015|

I visited a venue on the weekend to observe their customer service standards prior to rolling out training in the coming weeks. I spent time with the Head of Operations, who took me straight to the Crush Pitt – the area at the front of the stage that begins with crash barriers then follows [...]

Quit For $1000! Really?

2018-09-27T09:47:26+10:00January 20, 2015|

I have been around some business owners and senior leaders of late that have wanted to let some staff go. They have almost given themselves a stomach ulcer trying to work out how to “manage them out” not to mention the negative impact to the customer and toxicity festering in their culture. I’m sure [...]

Plants & People – Same Same!

2018-09-27T09:47:26+10:00January 15, 2015|

Without the process of photosynthesis, life on Earth would be very bland. While the photosynthetic process varies from organism to organism, there are three indispensable elements that no photosynthetic organism can exist without - light, carbon dioxide and water. I see the process of photosynthesis as one similar to bringing life to people; in [...]

Service For Love Not Money

2018-09-27T09:47:26+10:00January 6, 2015|

This is the first Blog of 2015 and it's an extended version of what I would normally publish. I want to give you twice as much content and value to kick the year off with a little bit of something extra as a symbol of being of service to you, my fellow readers and [...]