About Niki Flood

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So far Niki Flood has created 116 blog entries.

Make customer service fun

2019-01-14T08:09:17+00:00October 23, 2018|

Many employees approach customer service as a repetitive chore or task. Sad but true. So, as leaders, we have to make it fun, break up the monotony and get some dopamine running through our company’s culture. Last week, a client called to tell me about the ‘pop quiz competition’ they were running in their [...]

It’s Not That We Don’t Know How to Serve … It’s That We Have Forgotten

2018-11-26T17:01:59+00:00October 2, 2018|

What exactly are we teaching people when it comes to customer service? For many of us, we are training people in the things we learnt when we were five years old: kindness, care, and curiosity. My five-year-old niece has these attributes down pat. She follows after her two-year-old sister sharing her fruit, holding her [...]

Serve Yourself Before Others

2018-09-27T09:42:26+00:00September 4, 2018|

I intend to serve. Really serve. I intend to serve those who are special to me and those I am yet to meet. I intend to listen deeply and truly understand those around me, and I want to teach others the skills I have learnt. I intend to be conscious with my choice of [...]

The Care Factor

2018-09-27T09:42:26+00:00August 28, 2018|

I was on a girl’s weekend recently with two friends I have known for nearly 30 years. Our friendships are rich and soulful. When we catch up with no kids, no partners, and no work to distract us, our agenda is fairly simple: to talk. The kind where we get into the juice of [...]