About Sarah V

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So far Sarah V has created 44 blog entries.

Short Staff from COVID? How to provide great service anyway.

2022-01-17T16:16:52+11:00January 17, 2022|

In the past few weeks, I’ve received several emails saying something like this: “I need to cancel our meeting today – we’re eight staff short due to COVID and things are chaotic here.” It’s everywhere. Domestic airlines cutting capacity by a third, hospitality owners unable to open their doors or operate at full capacity [...]

A workplace guide for Service Staff as we come out of extended lockdowns

2021-10-28T11:03:03+11:00October 28, 2021|

Feeling socially awkward, a little unsure about how to behave or act in public… yep that’s what a loooong time in lockdown will do to you! We reckon that customer service staff who have been off work for lengthy periods of time might also feel a little strange working closely with humans again. Let’s [...]

How to make excellent customer service a habit for people

2021-10-18T15:40:38+11:00October 18, 2021|

It is human to be inconsistent, have days where we feel a bit ‘off’ and days where we feel ‘on’. Maintaining excellent customer service, humans serving humans, will always run the risk of inconsistencies showing up in service interactions, therefore excellent customer service is an intentional, relentless practice. There isn’t one touch point or [...]

Why staff who meditate deliver the best customer service

2021-10-12T06:14:36+11:00October 12, 2021|

If you’re working in a fast-paced environment where you are serving people all day (whether internal or external customers), chances are you have a busy mind, particularly when you serve people, your mind is scattered, unfocused, paying 100 per cent attention to something else. A busy mind is often termed the ‘monkey mind’. It [...]

How to serve YOU first (especially in lockdown) when serving others

2021-09-28T15:33:13+10:00September 28, 2021|

These current times can result in you putting YOU last: home-schooling, supporting colleagues, supporting family members who are doing it tough, trying to keep your sh!t together etc. It creeps up on you—subtly. It gains momentum over weeks and months. Eventually, you realise that your own cup is empty and you feel depleted from [...]

How leaders in service can help manage fear in society

2021-09-13T12:26:51+10:00September 14, 2021|

Leadership as a role and responsibility is a privilege and, therefore, it pays to be conscious about how you serve those you lead. I have been watching business leaders across Australia adding to the daily noise about our health crisis by delivering strong narratives around the COVID vaccine. Regardless of what is right or [...]

Break the spell of hopelessness with good Aussie customer service

2021-08-18T15:10:31+10:00August 19, 2021|

With the Australian Prime Minister announcing, ‘One million doses of hope’ in the weekend paper, a thought crossed my mind, how much hope are we placing on one solution? Hope is important and it comes in many shapes and sizes. It’s not about waiting for one solution. Rather than placing all our eggs in [...]

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