About Kelly

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So far Kelly has created 49 blog entries.

How leaders in service can help manage fear in society

2021-09-13T12:26:51+10:00September 14, 2021|

Leadership as a role and responsibility is a privilege and, therefore, it pays to be conscious about how you serve those you lead. I have been watching business leaders across Australia adding to the daily noise about our health crisis by delivering strong narratives around the COVID vaccine. Regardless of what is right or [...]

Break the spell of hopelessness with good Aussie customer service

2021-08-18T15:10:31+10:00August 19, 2021|

With the Australian Prime Minister announcing, ‘One million doses of hope’ in the weekend paper, a thought crossed my mind, how much hope are we placing on one solution? Hope is important and it comes in many shapes and sizes. It’s not about waiting for one solution. Rather than placing all our eggs in [...]

How to Serve High-Flying Millionares

2021-07-23T16:01:27+10:00July 27, 2021|

[activecampaign form=35]In 2005, my career took an exciting turn. I was in London working for the leadership team in charge of mobilising the rebuild of Wembley National Stadium. At the time, it was to be the biggest arena in the world with 100,000 seats in the stadium and corporate dining that would accommodate up [...]

How Working in Your Pyjamas Can Ruin Your Relationships

2021-07-12T11:14:50+10:00July 13, 2021|

[activecampaign form=35]What are you wearing right now? Don’t judge—just be objective for a moment. Is what you are wearing right now making you feel professional, productive and powerful?Over the past year, I’ve been thinking a lot about how what we wear affects how we think. As professionals, does what we wear send a message [...]

How to Rise Above Routine Tasks

2021-06-25T11:17:28+10:00June 29, 2021|

[activecampaign form=35]My partner and I have just discovered a fabulous ramen restaurant on Russell Street. Mr Yoshimura (the founder), is the ‘Ramen Champion’— a title he has held for multiple years—and his shop in Singapore once sold over 100,000 bowls of ramen within a year. That’s a lot of noodles. This got me thinking [...]

Making Better Customer Service Decisions When Things Are Out of Your Control

2021-06-04T11:07:39+10:00June 8, 2021|

Last week, my team and I found ourselves in an uncontrollable situation. We had very little influence over every challenge that was thrown our way, and we certainly didn’t have control. I won’t bore you with the details but let’s just say it involved travel, Covid tests and threatening border closures. I made decisions [...]

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