About Sarah V

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So far Sarah V has created 42 blog entries.

Making Better Customer Service Decisions When Things Are Out of Your Control

2021-06-04T11:07:39+10:00June 8, 2021|

Last week, my team and I found ourselves in an uncontrollable situation. We had very little influence over every challenge that was thrown our way, and we certainly didn’t have control. I won’t bore you with the details but let’s just say it involved travel, Covid tests and threatening border closures. I made decisions [...]

How to Improve Customer Service

2021-05-21T09:11:38+10:00May 25, 2021|

Employees who feel well are more likely to delight a customer.   Wellbeing is the experience of health, happiness and prosperity. It includes good mental health, high life satisfaction, a sense of meaning and purpose, and the ability to manage stress. More generally, wellbeing is just feeling well.    In the past twelve months, employee wellbeing [...]

Prioritise Small Talk

2021-04-20T08:19:47+10:00April 20, 2021|

You can tell a lot about a businesses service culture by the way employees treat each other internally: how people speak to one another, internal response times, and the levels of care and respect shown are reflections of how customers will be treated. As leaders, a smart and sustainable approach to better serving [...]

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