Leadership as a role and responsibility is a privilege and, therefore, it pays to be conscious about how you serve those you lead. I have been watching business leaders across Australia adding to the daily noise about our health crisis by delivering strong narratives around the COVID vaccine. Regardless of what is right or [...]
With the Australian Prime Minister announcing, ‘One million doses of hope’ in the weekend paper, a thought crossed my mind, how much hope are we placing on one solution? Hope is important and it comes in many shapes and sizes. It’s not about waiting for one solution. Rather than placing all our eggs in [...]
In recent COVID news updates, NSW officials told people to not to stop and say hello to their neighbour in the supermarket. ‘Now is not the time to be friendly.’ ‘Don’t start up a conversation.’ ‘Do not come into contact with anyone else.’ Have we completely lost our way? Have we let our fear [...]
[activecampaign form=35]In 2005, my career took an exciting turn. I was in London working for the leadership team in charge of mobilising the rebuild of Wembley National Stadium. At the time, it was to be the biggest arena in the world with 100,000 seats in the stadium and corporate dining that would accommodate up [...]
[activecampaign form=35]What are you wearing right now? Don’t judge—just be objective for a moment. Is what you are wearing right now making you feel professional, productive and powerful?Over the past year, I’ve been thinking a lot about how what we wear affects how we think. As professionals, does what we wear send a message [...]
[activecampaign form=35]My partner and I have just discovered a fabulous ramen restaurant on Russell Street. Mr Yoshimura (the founder), is the ‘Ramen Champion’— a title he has held for multiple years—and his shop in Singapore once sold over 100,000 bowls of ramen within a year. That’s a lot of noodles. This got me thinking [...]
Last week, I had a few personal appointments to get to. I needed help with my hair, my back and my teeth. Yup, it was a week of self-care. I have been a loyal customer of my hairdresser, chiropractor and dentist for more than a decade and I am extremely confident in each of [...]
[activecampaign form=35]The aim of customer service is to remove people’s barriers and leave them better than when you found them. In simple terms: be helpful. A client of mine—who works for a stadium—shared a story about how she helped a customer (an elderly lady) to scan a QR code when she visited the stadium. [...]
Last week, my team and I found ourselves in an uncontrollable situation. We had very little influence over every challenge that was thrown our way, and we certainly didn’t have control. I won’t bore you with the details but let’s just say it involved travel, Covid tests and threatening border closures. I made decisions [...]
[activecampaign form=35]If you walk into a restaurant, a retail store, any sporting or entertainment venue or if you travel to places where people gather, chances are you will be greeted by a big square box. In many cases, our friendly first impressions have been replaced by a finger pointing towards a QR code. Scan [...]
