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So far Kelly has created 50 blog entries.

How to Improve Customer Service

2021-05-21T09:11:38+10:00May 25, 2021|

Employees who feel well are more likely to delight a customer.   Wellbeing is the experience of health, happiness and prosperity. It includes good mental health, high life satisfaction, a sense of meaning and purpose, and the ability to manage stress. More generally, wellbeing is just feeling well.    In the past twelve months, employee wellbeing [...]

Prioritise Small Talk

2021-04-20T08:19:47+10:00April 20, 2021|

[activecampaign form=35]You can tell a lot about a businesses service culture by the way employees treat each other internally: how people speak to one another, internal response times, and the levels of care and respect shown are reflections of how customers will be treated. As leaders, a smart and sustainable approach to better serving [...]

The First Decision in Service

2021-03-29T17:11:30+11:00March 30, 2021|

[activecampaign form=35]I recently read a blog by Seth Godin, Practical Elegance, where he suggests that customer service begins at the point of making a commitment to the experience long before something breaks or needs to be refunded. I liked Seth’s perspective as it is similar to the first habit, Choose to Serve, which we [...]

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