Weekly Service Insights Blog Archive
Weekly Service Insights Blog Archive
Prioritise Small Talk
You can tell a lot about a businesses service culture by the way employees treat each other internally: how people speak to one another, internal response times, and [...]
Learning to Serve is Like Riding a Bike
Do you remember the first time you learned to ride a bike? For me, it was the early eighties. Dad progressively helped me build confidence to ditch my [...]
You Are Only as Good as Your Last Performance
It was 2017, the day after the Australian Open Men’s final. Roger Federer had taken the title yet again. It was an epic four-hour match and I was working [...]
Prioritise Small Talk
You can tell a lot about a businesses service culture by the way employees treat each other internally: how people speak to one another, internal response times, and [...]
Learning to Serve is Like Riding a Bike
Do you remember the first time you learned to ride a bike? For me, it was the early eighties. Dad progressively helped me build confidence to ditch my [...]
You Are Only as Good as Your Last Performance
It was 2017, the day after the Australian Open Men’s final. Roger Federer had taken the title yet again. It was an epic four-hour match and I was working [...]
The First Decision in Service
I recently read a blog by Seth Godin, Practical Elegance, where he suggests that customer service begins at the point of making a commitment to the experience long [...]
Aim To Please The First Time
My partner and I are planning a staycation and making the most of our local area on the Mornington Peninsula over a four-day intentional break. We have agreed on [...]
No Hugs & Warm Words
I am a hugger. I used to embrace most people I met with a hug. With social distancing in place, I find it hard to restrain myself. [...]
Too Busy To Serve?
As I sat to write this blog, I was interrupted three times. What normally takes me thirty minutes, took seventy-five. Here is why. According to an HBR article, [...]
Empathy for Employees and Customers for Better Business
Periods of social distancing (in some parts of Australia more than others), last-minute border closures and people wearing masks are now part of our human experience. [...]
Committing to Service Until it’s Complete
Costa (my partner) and I recently met at a pub prior to a dinner booking. We experienced great service from a lady who was very attentive and we were [...]
Widening your Perspective is a Superpower in Relationships
What may seem like an ordinary interaction to you, may be a highlight for someone else. Life is all about perspective and as we interact with others (forming relationships [...]
Premium Price Expect Premium Service
Recently, I had an experience with a removalist company. I have moved many times in my life and have experienced all sorts of budgets and services. This time, I [...]
Pay Attention to What is Reflecting Back at You
One of the greatest things you can learn in life is that relationships are like mirrors. Everything you do (and feel) appears in your outside world as a ‘direct’ [...]