One of the things that gets in the way for people in service roles delivering stand out service, is they get stuck in their heads, doing far more unnecessary [...]

How would it feel if your partner or best friend came to you one day and said; I am 99% committed to you. It would feel odd, and you [...]

Firstly, I would like to take the opportunity to thank each and every one of you for reading the blogs I have written this year, sharing your thoughts and [...]