Weekly Service Insights Blog Archive
Weekly Service Insights Blog Archive
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The Reference Points of Service Have Changed
Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. Employees want employers [...]
Break Down the Barriers Between Employee and Customer
Recently, I was at a hotel to deliver a workshop. I had planned to eat lunch beforehand. My colleague and I arrived at the onsite restaurant 15 minutes before [...]
Climb into the Customer’s Chair
It is well known that Jeff Bezos, founder of Amazon, is service-minded in his approach to leading his people and his brand. One of his techniques is to place [...]
The Reference Points of Service Have Changed
Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. Employees want employers [...]
Break Down the Barriers Between Employee and Customer
Recently, I was at a hotel to deliver a workshop. I had planned to eat lunch beforehand. My colleague and I arrived at the onsite restaurant 15 minutes before [...]
Climb into the Customer’s Chair
It is well known that Jeff Bezos, founder of Amazon, is service-minded in his approach to leading his people and his brand. One of his techniques is to place [...]