Weekly Service Insights Blog Archive
Weekly Service Insights Blog Archive
A workplace guide for Service Staff as we come out of extended lockdowns
Feeling socially awkward, a little unsure about how to behave or act in public… yep that’s what a loooong time in lockdown will do to you! We reckon that [...]
How to make excellent customer service a habit for people
It is human to be inconsistent, have days where we feel a bit ‘off’ and days where we feel ‘on’. Maintaining excellent customer service, humans serving humans, will always [...]
Why staff who meditate deliver the best customer service
If you’re working in a fast-paced environment where you are serving people all day (whether internal or external customers), chances are you have a busy mind, particularly when you [...]
A workplace guide for Service Staff as we come out of extended lockdowns
Feeling socially awkward, a little unsure about how to behave or act in public… yep that’s what a loooong time in lockdown will do to you! We reckon that [...]
How to make excellent customer service a habit for people
It is human to be inconsistent, have days where we feel a bit ‘off’ and days where we feel ‘on’. Maintaining excellent customer service, humans serving humans, will always [...]
Why staff who meditate deliver the best customer service
If you’re working in a fast-paced environment where you are serving people all day (whether internal or external customers), chances are you have a busy mind, particularly when you [...]
How to serve YOU first (especially in lockdown) when serving others
These current times can result in you putting YOU last: home-schooling, supporting colleagues, supporting family members who are doing it tough, trying to keep your sh!t together etc. It [...]
How leaders in service can help manage fear in society
Leadership as a role and responsibility is a privilege and, therefore, it pays to be conscious about how you serve those you lead. I have been watching business leaders [...]
Break the spell of hopelessness with good Aussie customer service
With the Australian Prime Minister announcing, ‘One million doses of hope’ in the weekend paper, a thought crossed my mind, how much hope are we placing on one solution? [...]
Will Fear Of Contagion Compromise Our Compassion?
In recent COVID news updates, NSW officials told people to not to stop and say hello to their neighbour in the supermarket. ‘Now is not the time to be [...]
How to Serve High-Flying Millionares
In 2005, my career took an exciting turn. I was in London working for the leadership team in charge of mobilising the rebuild of Wembley National Stadium. At [...]
How Working in Your Pyjamas Can Ruin Your Relationships
What are you wearing right now? Don’t judge—just be objective for a moment. Is what you are wearing right now making you feel professional, productive and powerful?Over the [...]
How to Rise Above Routine Tasks
My partner and I have just discovered a fabulous ramen restaurant on Russell Street. Mr Yoshimura (the founder), is the ‘Ramen Champion’— a title he has held for [...]
How to Get More Cutomers… And Keep Them!
Last week, I had a few personal appointments to get to. I needed help with my hair, my back and my teeth. Yup, it was a week of self-care. [...]
Don’t Make Your Customers Feel Wrong
The aim of customer service is to remove people’s barriers and leave them better than when you found them. In simple terms: be helpful. A client of mine—who [...]