Recently, I had an experience with a removalist company. I have moved many times in my life and have experienced all sorts of budgets and services. This time, I [...]

One of the greatest things you can learn in life is that relationships are like mirrors. Everything you do (and feel) appears in your outside world as a ‘direct’ [...]

It’s easy to say that we learn from our mistakes, but how often do we actually learn?How much pain needs to be felt before we learn the lesson? How many [...]

Have you ever sat in traffic and felt the impatience and frustration rise within you? And then, although you are running late, although you have been sitting tolerantly, moving slower [...]

Do you ever wonder why some people are happy to volunteer for a cause or a purpose and some are not? Why some people seem highly motivated and effortlessly apply discretionary effort at [...]

Sensitive, vulnerable, scared, worried … if you have felt these emotions over the past nine months, then chances are your customers have too.If you work in business, then you [...]

I have often tried to figure out what lead me to be passionate about delivering good service. Without trying to intellectualise it, I landed on the simple theory that [...]

As businesses re-evaluate their approach to customer service and what has changed for consumers and ways of doing business, perhaps turning back the clock, and dialing up the good [...]

It’s hard not to think about the quality of leadership these days. What is happening in our world is forcing us to pay attention to leadership styles more urgently than [...]

Not everyone likes the road map they are given.   I most certainly did not like the road map presented to me, as a lawful citizen, by the Premiere [...]

When I say consistency, what do you think? Same / same? Exactly the same? Always the same?   Are you consistent in how you take care of yourself? (Exercise, [...]

The world has changed forever. A death and rebirth process has taken place right before our very eyes. The death of the ‘old’ operating systems in business, education, health and [...]