As a leader most days you will witness an employee delivering service to a customer that has room to be much better.  If you witness an employee behaving in [...]

I have been mentoring a HR professional for several months now, and we have been working on the art of conversation and coaching. She is living in a typical [...]

The more I learn, the more I realise I have so much to learn. I don’t have all the answers and you don’t have all the answers but how [...]