Leadership as a role and responsibility is a privilege and, therefore, it pays to be conscious about how you serve those you lead. I have been watching business leaders [...]

With the Australian Prime Minister announcing, ‘One million doses of hope’ in the weekend paper, a thought crossed my mind, how much hope are we placing on one solution? [...]

In recent COVID news updates, NSW officials told people to not to stop and say hello to their neighbour in the supermarket. ‘Now is not the time to be [...]

In 2005, my career took an exciting turn. I was in London working for the leadership team in charge of mobilising the rebuild of Wembley National Stadium. At [...]

What are you wearing right now? Don’t judge—just be objective for a moment. Is what you are wearing right now making you feel professional, productive and powerful?Over the [...]

My partner and I have just discovered a fabulous ramen restaurant on Russell Street. Mr Yoshimura (the founder), is the ‘Ramen Champion’— a title he has held for [...]

Last week, I had a few personal appointments to get to. I needed help with my hair, my back and my teeth. Yup, it was a week of self-care. [...]

The aim of customer service is to remove people’s barriers and leave them better than when you found them. In simple terms: be helpful. A client of mine—who [...]

Last week, my team and I found ourselves in an uncontrollable situation. We had very little influence over every challenge that was thrown our way, and we certainly didn’t [...]

If you walk into a restaurant, a retail store, any sporting or entertainment venue or if you travel to places where people gather, chances are you will be [...]

Employees who feel well are more likely to delight a customer.   Wellbeing is the experience of health, happiness and prosperity. It includes good mental health, high life satisfaction, a [...]