Blog2021-02-23T12:44:49+11:00

Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

Prioritise Small Talk

April 20, 2021|

You can tell a lot about a businesses service culture by the way employees treat each other internally: how people speak to one another, internal response times, and [...]

Learning to Serve is Like Riding a Bike

April 13, 2021|

Do you remember the first time you learned to ride a bike? For me, it was the early eighties. Dad progressively helped me build confidence to ditch my [...]

Prioritise Small Talk

April 20, 2021|

You can tell a lot about a businesses service culture by the way employees treat each other internally: how people speak to one another, internal response times, and [...]

Learning to Serve is Like Riding a Bike

April 13, 2021|

Do you remember the first time you learned to ride a bike? For me, it was the early eighties. Dad progressively helped me build confidence to ditch my [...]

The First Decision in Service

March 30, 2021|

I recently read a blog by Seth Godin, Practical Elegance, where he suggests that customer service begins at the point of making a commitment to the experience long [...]

Aim To Please The First Time

March 23, 2021|

My partner and I are planning a staycation and making the most of our local area on the Mornington Peninsula over a four-day intentional break. We have agreed on [...]

No Hugs & Warm Words

March 16, 2021|

I am a hugger. I used to embrace most people I met with a hug. With social distancing in place, I find it hard to restrain myself. [...]

Too Busy To Serve?

March 2, 2021|

As I sat to write this blog, I was interrupted three times. What normally takes me thirty minutes, took seventy-five. Here is why. According to an HBR article, [...]

Premium Price Expect Premium Service

January 26, 2021|

Recently, I had an experience with a removalist company. I have moved many times in my life and have experienced all sorts of budgets and services. This time, I [...]

Pay Attention to What is Reflecting Back at You

January 19, 2021|

One of the greatest things you can learn in life is that relationships are like mirrors. Everything you do (and feel) appears in your outside world as a ‘direct’ [...]

Sign up to receive fortnightly service insights.

Sign up to receive fortnightly service insights.

Go to Top