Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

The Naked Truth of Service

March 10, 2020|

A customer, a colleague, a 50-year-old, a 23 year old, a person who grew up in the country, a person who grew up in the city, someone who is [...]

The Head Count Conversation

July 11, 2017|

During lunch today (at a café), I overheard two gentlemen talking. It was the very large A3 page that got my attention, as I tuned in (effectively eavesdropping, oops) [...]

Shared Experiences for Customer Centricity

July 4, 2017|

One of the biggest frustrations in business is getting new ideas, or new standards of excellence to stick! This is particularly challenging for organisations that have staff spread out [...]

Addicted To Telling

June 20, 2017|

Why is it that the best leaders in any business are usually the ones asking all the questions? Initially you may think they are doing it to be annoying, [...]

We Are Wired To Connect

June 13, 2017|

I was chatting to a barista last week in the Virgin lounge who was multi-tasking beyond belief. He had a customer barking orders at him, whilst steaming milk, and [...]

Gurus of Service

June 7, 2017|

I’ve been thinking a lot lately about how you gain knowledge in life, personally or professionally. Books, podcasts, stories, articles, gossiping, social media, research are all ways of providing [...]

Who Are You Listening To?

May 30, 2017|

The voice in my head, is it the same voice in your head? Probably not but I'm tipping it behaves the same as mine. There are days when my [...]

The Weakest Link

May 23, 2017|

It only takes one person to influence my decision as a customer when deciding to return or not. One person will give me a sense of how hard or [...]

The Mirror Effect

May 16, 2017|

I'm seeing more and more signs popping up in cafes and restaurants saying; ‘we will not serve you if you are on your mobile phone’. At first I was [...]

Tangible Intangibles

May 10, 2017|

Have you thought through what skills and capabilities you will need to develop in your future work place? A recent research paper out of Phoenix calls out ten skills needed [...]

Extraordinary Humans

May 3, 2017|

Without a doubt, the human trait that sets us apart the most from the animal kingdom is our extraordinary brain. Humans don't have the largest brains in the world. [...]

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