Blog2020-09-14T16:41:17+10:00

Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

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Customer’s Have Bad Days Too

July 4, 2019|

One of my clients has a monthly pulse they use to share good service stories with the business. This is a brilliant way to reinforce what ‘good’ looks like [...]

Downward Dog At Your Desk

May 19, 2015|

When was the last time you lost yourself in your work? Have you ever been so focused on your work that you lost track of time? Hmmm… Has it [...]

Doing It Army Style!

May 12, 2015|

I have abseiled off a wall that’s more than 10 meters in height, fired a real weapon, and have been on a night mission reconnaissance, going through bushes and [...]

A Gut Feeling

April 28, 2015|

I have been on a gut repairing journey the past few weeks including a full cleanse of my stomach and liver. Many of the ancient healers and natural therapies recommend [...]

CEOs & CIOs

April 21, 2015|

They both start with Chief!! Have you ever sat there in a meeting with a CEO (Chief Executive Officer) or MD (Managing Director), Business Owner of a company and [...]

Vague Goals Vague Results

April 14, 2015|

Last week I sat down and listened to a fabulous coaching session by the wonderful Robin Sharma around setting goals. He took the listeners through a Genius Workshop that [...]

Empowerment: Lessons in French

April 7, 2015|

Bonjour! What would your business look like if your employees had the competency in their job role and the confidence to feel empowered? In any service industry things can go wrong. [...]

Robots: The Future of Service

March 31, 2015|

Have you been to a petrol station lately and an employee behind the counter reels off a script without taking a breath about $2 chocolate bars and offering a [...]

To Discount or Reward?

March 24, 2015|

The idea of discounting items and reducing prices to attract more customers and increase revenue has come up a few times recently with my clients, therefore I think it was [...]

Message In A Bottle!

March 17, 2015|

Is it possible to create a connecting experience without involving people, staff? Can your product sit on a shelf and sell itself in the absence of staff selling it? [...]

What Is Your Truth?

March 9, 2015|

How much of your day is spent with people? Regardless of your titles and financial responsibilities there is a good chance that most of us that read this weeks [...]

Gen Y's – Tell Them Why!

March 3, 2015|

Last week I presented at an event and I was asked by a member of the audience how do we motivate Gen Y to deliver better customer service? It was [...]