Blog2020-09-14T16:41:17+10:00

Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

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Cutting Limes With Kindness

July 11, 2019|

Recently, I have been paying attention to how much multi-tasking I am doing in a day. Most of us would pride ourselves with being able to multi-task—me included. What [...]

Customer’s Have Bad Days Too

July 4, 2019|

One of my clients has a monthly pulse they use to share good service stories with the business. This is a brilliant way to reinforce what ‘good’ looks like [...]

To Discount or Reward?

March 24, 2015|

The idea of discounting items and reducing prices to attract more customers and increase revenue has come up a few times recently with my clients, therefore I think it was [...]

Message In A Bottle!

March 17, 2015|

Is it possible to create a connecting experience without involving people, staff? Can your product sit on a shelf and sell itself in the absence of staff selling it? [...]

What Is Your Truth?

March 9, 2015|

How much of your day is spent with people? Regardless of your titles and financial responsibilities there is a good chance that most of us that read this weeks [...]

Gen Y's – Tell Them Why!

March 3, 2015|

Last week I presented at an event and I was asked by a member of the audience how do we motivate Gen Y to deliver better customer service? It was [...]

For Guys Only!

February 17, 2015|

When you think about ALL the potential moments of truth your customers have to form an impression of your business or brand I bet many of us neglect to [...]

The Art of Asking a Question!

February 3, 2015|

This blog is for all the managers and business owners out there that are still hands on and get into the operations from time to time! Last week I [...]

Hot & Sweaty Customer Service!

January 28, 2015|

I visited a venue on the weekend to observe their customer service standards prior to rolling out training in the coming weeks. I spent time with the Head of [...]

Quit For $1000! Really?

January 20, 2015|

I have been around some business owners and senior leaders of late that have wanted to let some staff go. They have almost given themselves a stomach ulcer trying [...]

Plants & People – Same Same!

January 15, 2015|

Without the process of photosynthesis, life on Earth would be very bland. While the photosynthetic process varies from organism to organism, there are three indispensable elements that no photosynthetic [...]

Service For Love Not Money

January 6, 2015|

This is the first Blog of 2015 and it's an extended version of what I would normally publish. I want to give you twice as much content and value [...]