Blog2021-04-26T15:36:41+10:00

Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

Moving From Control To Following Up

June 9, 2020|

Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. You can’t control [...]

A Meaningful Mindset

May 26, 2020|

Last weekend I had a contrasting service experience in the same store. It was my first time out in a retail store in several months, you can imagine I [...]

Customer Service Rises To The Top

April 26, 2017|

Hats off to Coles! They gave it a fair crack over the Easter long weekend with their launch of the “I'm free” campaign. Sure, they probably took a hit [...]

Finger Pointing Decisions

April 11, 2017|

The Wiggles is one of the most enduring forms of pre school entertainment ever devised. According to BRW magazine’s rich list they generated $45 million in 2004. In a [...]

Frontline Consistency

March 28, 2017|

According to McKinsey and Company; consistency is the secret ingredient to making customers happy. In fact their research identified three keys to consistency; Customer - Journey consistency Emotional consistency & [...]

Make Service Fast & Meaningful

March 21, 2017|

Over the next decade, new smart machines will enter offices, factories and homes in numbers we have never seen before. They will become integral to virtually every domain of [...]

Extraordinary Humans

March 4, 2017|

Without a doubt, the human trait that sets us apart the most from the animal kingdom is our extraordinary brain. Humans don't have the largest brains in the world. [...]

Manipulation V Inspiration

July 7, 2015|

EOFY – seems so desperate doesn’t it? I mean seriously how many of us really tune into the end of financial year sales anyway? To me it’s all white [...]

Disconnected Damage Control

June 30, 2015|

I am sure there are days where you feel a little ‘off’. These ‘off ‘days can lead you to feeling a little disconnected from others and at times a [...]

Why Serve When You Can Inspire?

June 23, 2015|

This weeks newsletter includes an excerpt from my recent published book; Gossip Mongers; how to get your customers to say great things about you. "If you lose the conversation [...]

Spark A Light For Many. You Can.

June 16, 2015|

Late May I spent three days with one of my most favourite communities; Thought Leaders http://www.tlbusinessschool.com/ The power of this community is so strong you simply do not want [...]

Customer Contagion

June 9, 2015|

This weeks newsletter includes an excerpt from my recent published book; Gossip Mongers; how to get your customers to say great things about you. ‘The customer determines at the [...]

Sign up to receive fortnightly service insights.

Sign up to receive fortnightly service insights.

Go to Top