Blog2021-04-26T15:36:41+10:00

Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

Climb into the Customer’s Chair

October 24, 2019|

It is well known that Jeff Bezos, founder of Amazon, is service-minded in his approach to leading his people and his brand. One of his techniques is to place [...]

Inspiring Action in Service

October 10, 2019|

When working with leaders to explore ideal behaviours and actions of service teams, I get them to visualise what a ‘great’ service team looks like. We work though questions [...]

A Gut Feeling

April 28, 2015|

I have been on a gut repairing journey the past few weeks including a full cleanse of my stomach and liver. Many of the ancient healers and natural therapies recommend [...]

CEOs & CIOs

April 21, 2015|

They both start with Chief!! Have you ever sat there in a meeting with a CEO (Chief Executive Officer) or MD (Managing Director), Business Owner of a company and [...]

Vague Goals Vague Results

April 14, 2015|

Last week I sat down and listened to a fabulous coaching session by the wonderful Robin Sharma around setting goals. He took the listeners through a Genius Workshop that [...]

Empowerment: Lessons in French

April 7, 2015|

Bonjour! What would your business look like if your employees had the competency in their job role and the confidence to feel empowered? In any service industry things can go wrong. [...]

Robots: The Future of Service

March 31, 2015|

Have you been to a petrol station lately and an employee behind the counter reels off a script without taking a breath about $2 chocolate bars and offering a [...]

To Discount or Reward?

March 24, 2015|

The idea of discounting items and reducing prices to attract more customers and increase revenue has come up a few times recently with my clients, therefore I think it was [...]

Message In A Bottle!

March 17, 2015|

Is it possible to create a connecting experience without involving people, staff? Can your product sit on a shelf and sell itself in the absence of staff selling it? [...]

What Is Your Truth?

March 9, 2015|

How much of your day is spent with people? Regardless of your titles and financial responsibilities there is a good chance that most of us that read this weeks [...]

Gen Y's – Tell Them Why!

March 3, 2015|

Last week I presented at an event and I was asked by a member of the audience how do we motivate Gen Y to deliver better customer service? It was [...]

For Guys Only!

February 17, 2015|

When you think about ALL the potential moments of truth your customers have to form an impression of your business or brand I bet many of us neglect to [...]

Sign up to receive fortnightly service insights.

Sign up to receive fortnightly service insights.

Go to Top