Weekly Service Insights Blog Archive
Weekly Service Insights Blog Archive
The Naked Truth of Service
A customer, a colleague, a 50-year-old, a 23 year old, a person who grew up in the country, a person who grew up in the city, someone who is [...]
What Do You Expect From Your Teams In Service?
Jaq’s Service Habits Journal The number one question I get asked by companies is; how do you create consistency in service? My immediate response to that question is; have [...]
The Customer Doesn’t Always Come First
Jaq’s Service Habits in practice Last week I delivered 5 workshops and met 185 leaders from various organisations and industries. I got to see first hand how the individuals [...]
Gen Y's – Tell Them Why!
Last week I presented at an event and I was asked by a member of the audience how do we motivate Gen Y to deliver better customer service? It was [...]
One of Australia’s Most Recognised Brands Has Missed The Point… Don’t Make The Same Mistake!
On Monday the Australia Post Chief Executive, Ahmed Fahour told Neil Mitchell on his 3AW radio program that the critical state Australia Post is in is due to the [...]
For Guys Only!
When you think about ALL the potential moments of truth your customers have to form an impression of your business or brand I bet many of us neglect to [...]
The Art of Asking a Question!
This blog is for all the managers and business owners out there that are still hands on and get into the operations from time to time! Last week I [...]
Hot & Sweaty Customer Service!
I visited a venue on the weekend to observe their customer service standards prior to rolling out training in the coming weeks. I spent time with the Head of [...]
Quit For $1000! Really?
I have been around some business owners and senior leaders of late that have wanted to let some staff go. They have almost given themselves a stomach ulcer trying [...]
Plants & People – Same Same!
Without the process of photosynthesis, life on Earth would be very bland. While the photosynthetic process varies from organism to organism, there are three indispensable elements that no photosynthetic [...]
Service For Love Not Money
This is the first Blog of 2015 and it's an extended version of what I would normally publish. I want to give you twice as much content and value [...]
Everything You Now Find Easy, You Once Found Hard!
There’s a great desire to have the staff that work in your business perform at their best and make the most of every customer interaction. The reality is we [...]
The Price For Saying Please!
Have you heard about the NSW café (seven mile beach kiosk) that rewards its customers who show a little bit of manners? Click here. $5.00 if you ask for [...]
RUDE With A Capital “Rrrrrrrrrr”
Recently I travelled with my preferred airline (which I wont mention today based on what I’m about to share) and instead of doing an online check in I headed [...]